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Recent Speed Variations

grebo
Newbie
Posts: 2
Registered: 03-09-2016

Recent Speed Variations

HI
Over the last two weeks I have noticed large swings in Download speed

I have reported this to the support desk and was told it was 'normal'

Thinking it over I probably didn't explain the problem fully so I thought I'd write it down
and try here

When loading web pages the slowing down, and speeding up, is easily visible
It's independent of weather and time of day
Fortunately, for me, Eurosport Player and Netflix appear to cope with the swings
Until recently tests showed 8-10M Down/1.0M Up Daytime and 12-14M Down/1.0M Up Evening

Test Results 02/09/16 Speedtest.net (other test sites give similar results)


1400 BST
Ping       Down     Up
14           5.05     1.08
15           1.06     1.09
14           2.89     1.12

 

2200 BST
Ping      Down     Up
22        580K     1.05
20        2.51       1.09
21       10.07      1.06

Tests were carried out, at five minute intervals, using the same server(Vodafone London)
from a hardwired desktop PC, Wifi Laptop tests produce similar results
Other network devices switched off and only one user, ME, Online

NO resets have been seen since the problem began
I power cycled the router on 1st of the month, as is my custom, and the stats, and the problem, remained the same
but with a new IP address

Pingtest.net test: Packet Loss 0% - Ping 15mS - Jitter 1mS GRADE A


Many Quiet Line tests carried out Result SILENCE

Router Stats
1 - Product name: Plusnet Router
2 - Serial number: N7160771B000502
3 - Firmware version: 7.275.2_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 20:51:46
7 - Data rate:                  1215/15597
8 - Maximum data rate:   1216/15488
9 - Noise margin:             6.0/2.8
10 - Line attenuation:      12.6/27.5
12 - Data sent/received:  287.8M/1.9G

The Noise Margin and Attenuation figures have been the same for years, and three different ISP's
When the line has been reset at my request, by Plusnet, after several days the 'Normal' figures return

Think that's about it

Any IdeasHuh?

Cheers

Grebo

Moderator's note by Dick (Strat) Title caps edited as per Forum rules

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Recent Speed Variations

Hi there,

 

Just to be clear are you seeing the same issue still following the SNR reset we performed on the 25th?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
grebo
Newbie
Posts: 2
Registered: 03-09-2016

Re: Recent Speed Variations

HI

 

Yes

 

Still there after 25th

Still there after my power cycle 1st Sep

Still here today

  D        U

50k       1.04

4.7M     1.06

2.55M   1.06

 

graphs look like roller coasters

 

Cheers

 

Grebo