Hello all and happy new year. I have a Plusnet standard BT branded wireless router and have never had any problems. Within the last 3 or 4 days, my synch light goes from green to flashing amber, before going back to green after 30 secs or so. To me this means its losing its synchronisation. I have replaced the splitter/filter and that has not fixed the problem. I never lose connection to the router, just to the internet which is becoming a pain in the neck. All Plusnet self help tests have not shown there to be any problems. I have gone in to my router and discovered the following stats; since reset Current 24hrs ATM Cell Header Errors: 220 147 ATM Loss of Cell Delineation: 0 0 DSL Link Retrains: 3 2 DSL Training Errors: 177 28 DSL Training Timeouts: 0 0 DSL Loss of Framing Failures: 6 4 DSL Loss of Signal Failures: 4 4 DSL Loss of Power Failures: 0 0 DSL Loss of Margin Failures: 4 4 DSL Cumulat Err Seconds: 12 4 DSL Severely Errored Seconds: 6 4 DSL Corrected Blocks: 545 151 DSL Uncorrected Blocks: 219 144 ISP Connection Establishment: 23 23 I have raised a ticket with Plusnet, but would appreciate any advice. Many thanks Matt
Hi Matt, It does indeed sound like your router is dropping synchronisation with the exchange. Can you possibly try the following for me? - Try using a different filter - Ensure that you are connecting directly into your master socket via a filter - Try using a different modem or router if this is at all possible. Failing this helping, we can subsequently raise a fault to BT on yuour behalf and get them to investigate your line.