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Rebooting routers and modems - How long?

delem
Grafter
Posts: 32
Registered: ‎14-10-2011

Rebooting routers and modems - How long?

If you're asked to reboot a router and modem by tech support is there a recommended time to wait before powering them up again. I've seen requests that just say reboot and others that say wait 30 minutes before powering up.
Thanks
3 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: Rebooting routers and modems - How long?

Depends on the reason, if for a settings change on PN side, wait 10mins for it to filter through and then just do a reboot.  If its the exchange not seeing a disconnection and you can't get a connection after it, power off or disconnect the router from the socket for 30mins for the exchange to kick in and see it then start it again.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Rebooting routers and modems - How long?

Like Gus says, it depends on the reason.
I would always go for a quick restart first (ie turn off and on again), but on some occasions (exchange maintenance being one) there can be something called a stale session which requires you to turn off for an hour before retrying.
delem
Grafter
Posts: 32
Registered: ‎14-10-2011

Re: Rebooting routers and modems - How long?

Gus & James, Thanks for that info. it makes more sense now.