Really slow internet speeds for the past week?

[#1]

Hi,

I have lately noticed that my internet really suffers, especially if I try to upload anything, like a picture or having a video call. The internet starts to dropout or would be so slow that it stops responding to anything (that's when uploading a picture, as an example). I tried restarting router several times but it doesn't seem to help out. Is it possible to know if you see any faults on my line?

Best Regards,

[#2]

Hi Aaron,

A warm welcome to the forums.

What self help steps have you followed?  Have you run through the speed issues check lists?  Some specific checks / information will help identify the right way forward for you.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.

• Phone Faults

What are the expectations for your line?

Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.

• Kitz line check
• Kitz BT checker

How is your line performing?

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

NB: Please use an Edge browser or IE as there have been many reports that others fail to function correctly when accessing the BTw speed test.

• TG582n Stats
• 2704n Stats
• Kitz list
• BTw Speedtest

 Thereafter follow the speed issues and broadband fault links below.