Really slow broadband
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- Re: Really slow broadband
Really slow broadband
26-05-2014 11:56 AM
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Very grateful if someone can assist. It's so frustrating.
Router:
DSL Connection
Link Information
Uptime: 1 day, 1:46:19
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 672 / 288
Data Transferred (Sent/Received) [MB/MB]: 36,17 / 123,84
Output Power (Up/Down) [dBm]: 12,1 / 13,3
Line Attenuation (Up/Down) [dB]: 35,4 / 62,0
SN Margin (Up/Down) [dB]: 6,3 / 18,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 21 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 86 / 0
HEC Errors (Up/Down): 47 / 0
I can't copy the BT Wholesale Performance Test but this is what its just shown:
Download: 0.10 Mbs
Upload 0.53
Ping 38.63
Re: Really slow broadband
26-05-2014 3:35 PM
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Welcome to the forums. The Digital Care Team (DCT) - PlusNET staff - are not on the forums out side of normal office hours, so they might not respond until sometime on Tuesday.
Your SNRM figure is very high, thereby reducing the synch speed - the question is why?
You say that you cannot find the master socket, believing that it is in the loft. Makes me wonder if there is one at all. Do you have any idea how old your phone line is? What kind of phone joint boxes can you locate / identify?
Is there any noise on the line - dial 17070 option 2 - if it is noisy get your phone supplier to fix this, but do not tell them you have a broadband issue or they will pass the buck. If it PN supplied, then raise a fault at http://faults.plus.net
How many phone extensions gave you got? Have they all got filters? Have you tried a new filter for the router ?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really slow broadband
27-05-2014 7:58 AM
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Ive tried the noise test and its fine. The house was built in 1981. Ive tried different filters cables routers etc.
No idea about a test socket. Theres a junction box in the loft about 5 metres from where the line enters the bungalow, this feeds 2 lines into bedrooms. Ive attached the router to both lines with the same results.
I rang plusnet on Friday so they have it logged.
Thanks again, much appreciated
Re: Really slow broadband
27-05-2014 9:56 AM
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Our Faults Team aim to get back to you within 48-72 hours of the ticket being raised.
Re: Really slow broadband
27-05-2014 10:06 AM
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Re: Really slow broadband
27-05-2014 10:08 AM
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We'll get back to you as soon as we can.
Re: Really slow broadband
27-05-2014 10:46 AM
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Re: Really slow broadband
29-05-2014 7:29 AM
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The link in the member's section to the fault's correspondence (ticket?) is no longer showing (I've no idea where to find the detail of the fault's progress now, it's probably obvious but not to me).
If someone can show me where I keep up to date with the progress of this fault I'd be grateful. There was a link on my members area but that vanished yesterday sometime.
Thanks
Re: Really slow broadband
02-06-2014 1:45 PM
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Re: Really slow broadband
02-06-2014 3:20 PM
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Quote from: schnuffi If someone can show me where I keep up to date with the progress of this fault I'd be grateful. There was a link on my members area but that vanished yesterday sometime.
Your questions can be found here - http://www.plus.net/my.html?action=questions - you'll be prompted to log in and you might need to look at the recently closed questions. The link to open questions only appears whilst there are open questions on your first view of the members page after logging on.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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