Really fed up

[#1]

Offline since Friday and had to buy a 3 modem to get online.
The outage that keeps being resolved does not include 01900 numbers. We have not been back on at all.
seriously hacked off !

[#2]

Hi Old Crone,
Sorry to hear you're having problems with your connection., I'll have a look first thing in the morning and see what I can make of it. I'll post here as soon as I know more.
Jojo

[#3]

BT have not got our exchange listed as being affected and this is really concerning me. I live in a rural area and even last year`s floods did not affect the broadband as badly!
It would really help if I knew that my 01900 was on BT`s list as I do not want to be left out of any fixing of problems.
I have bought a 3 usb mode, but here I am just on the edge of 3g coverage too, balancing the laptop by the window for a very intermittant connection is not  my idea of comfort!
Also, it really does not help that the recorded message suggests that we go online .

[#4]

Hi Old Crone,
I've just tried calling you so I could explain what's happening and what to do next. It appears that the outage has now been cleared and I wanted to ask a few diagnostic questions to see if I needed to raise a fault for you.
Jojo

[#5]

Your intervention has worked! Just threatening a black cat to be run over has done the trick!
I think the pipes took a little longer to clear out here in the sticks!
Jo you are underpaid ! Sorry, I didn't hear the phone..........the carpet washer is noisy!

[#6]

Aww, I'm so glad it's all up and running. I was getting worried you might fall out of the window with your laptop. It was really nice talking to you, though. Good luck with everything, thanks

[#7]

It has been off again today, but knowing that there really is someone looking into it helps!
It is back on now, but I am not holding my breath!
Fingers crossed for broadband tomorrow, ......................broadband available? Yes or no?......BT resilience?
Last time I was told that it was someone hanging their coat in the wrong place in the exchange,