Really bad storm
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Really bad storm
19-07-2014 7:51 PM
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Re: Really bad storm
19-07-2014 7:57 PM
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This is probably something for the DC guys on Monday.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Really bad storm
19-07-2014 7:58 PM
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Re: Really bad storm
19-07-2014 8:02 PM
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PlusNet or any company, can not be held responsible for the British weather & the effects it has on the electrical equipment in your home.
Both the Router & Power supply have non user serviceable parts (any tampering, can result in voids of warranty & or your life)
The DCT / Digital Care team do not work weekends, & will be back on Monday, then they will be able to advise you further
Have / did you have the router power supply in a Surge Protected etension / Adapter such as &
In regards to the fuse rating, it is there to not only protect the equipment , but also to prevent fires / risks to your life
Re: Really bad storm
19-07-2014 8:30 PM
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Re: Really bad storm
19-07-2014 8:34 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Really bad storm
19-07-2014 8:36 PM
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Re: Really bad storm
19-07-2014 8:45 PM
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Re: Really bad storm
19-07-2014 8:49 PM
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Re: Really bad storm
19-07-2014 9:08 PM
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Re: Really bad storm
19-07-2014 9:14 PM
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Re: Really bad storm
19-07-2014 9:36 PM
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You could also try calling them on the 0800 number over the weekend.
As above though - don't hold them liable that the supply has failed. It has done what it is designed to do by the sound of things. If it had a "stronger fuse" then it could have passed the surge onto the router which in turn could have passed the surge onto any computer equipment you have connected to it.
Also you may find the laptop supply has a higher voltage than the router supply (double check) - despite the plug physically fitting, it may damage the router in prolonged use if it is not the right voltage.
Re: Really bad storm
21-07-2014 8:06 AM
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Re: Really bad storm
21-07-2014 8:35 AM
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Re: Really bad storm
21-07-2014 8:48 AM
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