Really bad speed issues. 2.5mbit on fibre

[#1]

Hello there,
Ive run a speedtest at home and found that the broadband speed is now around 2.5mbit - this was always 60+.
This is true for both wired and wireless connections, the connection has no other machines connected to it.
Could this be some sort of profile issue?
Currently in the queue for support but the queue time is 60 minutes.

[#2]

check here - current line speed - https://portal.plus.net/my.html?action=data_transfer_speed

[#3]

What's your line speed here https://portal.plus.net/my.html?action=data_transfer_speed and can you run the BT Speed Test/Further Diagnostics (http://speedtest.btwholesale.com/) and post your IP Profile?

[#4]

OldJim,
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.6 Mb
I'm not sure why the speed is so bad, it's very close to the local cabinet and was always much better than this.
BT Wholesale check reads as follows - 2.15 down, 3.97 up and 42.50ms latency

[#5]

On the BT Wholesale test, can you click on Further Diagnostics and run the next test?
I would imagine your IP Profile is even lower now.

[#6]

Andy,
Had to change the login to the speedtest@domain thing, didn't even load the speed checker correctly so cannot even get the IP profile.

[#7]

It should be on the page after you enter your phone number. Will be some bar lines saying something about acceptable speed for your line etc.

[#8]

No such message - however..
Got through on the phone.
Apparently the service ID was wrong, hence no estimated speed.
Have to book an engineer to look into it, 96 hours to book an appointment plus whatever lead time that also carries.

[#9]

Back when I first had FTTC, my speed dropped to similar. I logged on to the router, disconnected then turned everything off for 10 minutes.
I did this 3 or 4 times in the first six months but it is totally stable now.
Apologies if you have already tried this but worth a go if you haven't

[#10]

There are two problems
The current line speed has reset to an ADSL value
The speeds that you are getting - assuming your are checking wired not wireless - are so bad that this isn't the main cause
You can tell that by the upload speed of only 3.97Mbps when you used to get 60Mbps+ download which would have given you about 15Mbps+ upload

[#11]

There should be no cap on the upload speed though - either BT's or Plusnet's end.
It sounds like some kind of fault.

[#12]

It's been left that an engineer needs to come out and take a look at the service.
Tried leaving the equipment off for a while but to no avail, I am guessing that there was some fault which has caused the issue. There is no noise on the line at all and the connection despite being insanely slow has actually been stable apparently.

[#13]

We now have this: http://www.speedtest.net/my-result/3731378393
6.71 down, 15.56 up 😕
Sure it's not just a profiling issue?

[#14]

Hi there
I'm not sure why you've been advised to raise a fault about this  
The profile was incorrect at 7.6 on our end which will have been restricting your speeds.
If you log into your router and disconnect then reconnect your connection you should see a increase.
Alternatively if you reboot your router this will have the same affect
Actually one of my colleagues is looking into this further for you now

[#15]

But why were the OPs upload speeds so low ("3.97 up") during the tests? None of the profiles should have limited them.