Really Slow Broadband
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Re: Really Slow Broadband
19-07-2017 10:51 AM
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Hi again, since the weekend when this issue seemed to have been resolved, the internet connection has been dropping in and out. Every time the connection goes out it encourages me to log into to my router, after which, I am told DSL connection is down. Likewise when I click "connect" for the internet, it says could not bring up link.
Re: Really Slow Broadband
19-07-2017 11:01 AM
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Have you raised a fault report?
Which router are you using? If it is supported by router stats it might be helpful to establish 24x7 monitoring - see the links below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really Slow Broadband
19-07-2017 11:11 AM
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Current Router Stats:
|
Re: Really Slow Broadband
19-07-2017 11:18 AM
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If you are able to set up router stats monitoring and plot the graphs, we can get a view on if REIN or line balance is or is not a concern here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Really Slow Broadband
19-07-2017 11:29 AM
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Ok, the monitor is set up now, I will send the results tomorrow?
Re: Really Slow Broadband
19-07-2017 2:21 PM
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Your connection doesn't look good.
My tests aren't identifying the cause of that. I'd recommend completing the broadband troubleshooter at http://faults.plus.net so that we can arrange an engineer to investigate further.
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