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Really Slow Broadband Speeds Today - Help Please?

JEVS
Hooked
Posts: 5
Registered: 26-10-2016

Really Slow Broadband Speeds Today - Help Please?

Hello,

 

Since yesterday - around midday, my broadband speed has been significantly slower than usual. Emails take forever to send and receive, and websites are taking ages to load, if they do at all. Video's on Youtube buffer forever. 

 

 

I have tried turning my router on and off several times. I've also unplugged the router and tried it in a different socket. Nothing seems to work unfortunately.

 

Please can you help me out? I could do with getting back up and running at my normal speeds asap please? 

 

Thanks very much,

 

Chris 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Really Slow Broadband Speeds Today - Help Please?

I'm just running a few tests on your line.

[edit]

I've made some remote changes which should help. Can you monitor it over the next 24 hours?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JEVS
Hooked
Posts: 5
Registered: 26-10-2016

Re: Really Slow Broadband Speeds Today - Help Please?

Thanks very much, I appreciate your speedy help Smiley

 

Chris 

JEVS
Hooked
Posts: 5
Registered: 26-10-2016

Re: Really Slow Broadband Speeds Today - Help Please?

Ok, thanks. 

 

Yeah, can do. Anything specific you'd like me to do to help monitor? It still seems slow right now. 

 

Would turning my modem on or off help at all? 

 

Cheers! 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Really Slow Broadband Speeds Today - Help Please?

You shouldn't need to reboot the router but it can take up to 4 hours for the changes I've made to go through.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JEVS
Hooked
Posts: 5
Registered: 26-10-2016

Re: Really Slow Broadband Speeds Today - Help Please?

OK, sure. 

 

I'll let you know how I get on tomorrow in 24hrs time. 

 

Thanks once again! Smiley

JEVS
Hooked
Posts: 5
Registered: 26-10-2016

Re: Really Slow Broadband Speeds Today - Help Please?

Hi Mathew, 

 

I've monitored my internet over the past 24hrs, and it's not much better, if at all unfortunately. Webpages load incredibly slowly, and text emails take ages to download. I can't even download any small pdf's or images.

 

What can we do to get the speed back to normal asap please? I need to send some work sent to clients soon, so the sooner I get it fixed the better. There's no way I can send large files via WE Transfer at the moment. 

 

Please let me know if you need any more info from my side. 

 

Thanks for your help,

 

Chris