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Really Bad Tonight

Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Really Bad Tonight

Quote from: Azagoth
 2    23 ms    27 ms    23 ms  lo0-central2.thn-ag2.plus.net [195.166.128.230]

Hey Azagoth.  There is a device in the network behind that gateway that isn't happy. It's being looked at now, but if you reconnect you'll probably move onto a different gateway and get much better speeds.  Give that a try.
(p.s are you on netgoth? Wink )
Kelly Dorset
Ex-Broadband Service Manager
ak3dgfx
Dabbler
Posts: 19
Registered: ‎14-12-2010

Re: Really Bad Tonight

We are having a terrible time today, about half the pages we try and access need a refresh, speeds are so poor they should be measured in slows, google search keeps throwing up 'the app is unreachable'. We've rebooted the router several times, currently 'connected' to pcl-ag05.
Any ideas?
edit....
now connected to pcl-ag01 and we are back up to 10.9mb download which is slower than normal but perfectly acceptable
10 minutes later, it's gone again
not funny guys
JamesM
Grafter
Posts: 1,103
Registered: ‎24-06-2009

Re: Really Bad Tonight

thn-ag2
seems OK now with no reboot.
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: Really Bad Tonight

Well its rubish on the Belper exchange and our friend who is using the Trowbridge exchanges is getting the same issues - slowness, web sites time out pretty much as described above.
JamesM
Grafter
Posts: 1,103
Registered: ‎24-06-2009

Re: Really Bad Tonight

Mine has gone again
Edit, Just fired up BF3 and I am getting no ping readings whatsoever. PSN down too, welcome to the modern age Grin
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Really Bad Tonight

Quote from: ak3dgfx
We are having a terrible time today, about half the pages we try and access need a refresh, speeds are so poor they should be measured in slows, google search keeps throwing up 'the app is unreachable'. We've rebooted the router several times, currently 'connected' to pcl-ag05.
Any ideas?
edit....
now connected to pcl-ag01 and we are back up to 10.9mb download which is slower than normal but perfectly acceptable
10 minutes later, it's gone again
not funny guys

Yeah, sorry.  We are still working on it atm.  Not much more I can suggest right now bar hanging in there Sad
Kelly Dorset
Ex-Broadband Service Manager
JamesM
Grafter
Posts: 1,103
Registered: ‎24-06-2009

Re: Really Bad Tonight

No problem Kelly, I fancied a movie night anyway.  Cool
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: Really Bad Tonight

This is what I get when doing a tracert on www.bbc.co.uk
C:\Documents and Settings\ROB>tracert www.bbc.co.u
Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:
  1    42 ms    99 ms    99 ms  dsldevice.lan [192
  2    43 ms    41 ms    41 ms  lo0-central4.thn-a
  3    *        *        *    Request timed out.
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *    ^C

Line 8 you can see where I just gave up and cancelled it as it had sat like this for what seemed for ever.
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Really Bad Tonight

BRABUS / JamesM it is worth you guys doing a router restart if you haven't already to see if you can get on an unaffected part of the network.
Kelly Dorset
Ex-Broadband Service Manager
harps1h
Grafter
Posts: 142
Registered: ‎26-07-2011

Re: Really Bad Tonight

getting intermittant time outs on my service tonight and during the day. Have to say in defense of PN in almost a year of being with them, this is the first time their service has been less than 100%. So I have continued faith that they will work this out in due course.
james26
Grafter
Posts: 105
Registered: ‎17-12-2009

Re: Really Bad Tonight

seems fine now!
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Really Bad Tonight

Harps1h:  The switch you are connected to is just being worked on now.  Let me know how it is in 10mins?
Kelly Dorset
Ex-Broadband Service Manager
BRABUS
Grafter
Posts: 664
Registered: ‎12-01-2010

Re: Really Bad Tonight

Do you mean a restart at the power switch or a disconnect using the router menu ?
ffox
Pro
Posts: 577
Thanks: 137
Registered: ‎08-06-2011

Re: Really Bad Tonight

Quote from: Kelly
...it is worth you guys doing a router restart if you haven't already to see if you can get on an unaffected part of the network.

That works for me Kelly - thanks!
@Brabus: either should do it - I used the menu.
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Really Bad Tonight

pcl-ag07. has been good for me since 1800  Wink
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