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Re: whats going on with the Terrible latency????

Posts: 1
Registered: 28-06-2017

Re: whats going on with the Terrible latency????

Hiyya mate,
This won't be any help to you but I've got exactly the same issue for a good 2-3 weeks now. Getting 2000 pings sometimes every 5 mins, sometimes every half an hour. Impossible to watch twitch or play games which is primarily what I'm using the internet for. Before this happened I didn't have any issue at all for a good year (that's when I moved to where I'm living now). I'm baffled why this is occurring. But I'm watching your thread with big interest as I'm hoping it'll help resolve mine too :S. If not I'll be canceling as this is unbearable.
Posts: 17,539
Thanks: 1,084
Fixes: 127
Registered: 11-01-2008

Re: whats going on with the Terrible latency????

Moderators Note.

Post split to own topic for better visibility
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Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,165
Fixes: 254
Registered: 21-04-2017

Re: whats going on with the Terrible latency????

Hi there,


Sorry to hear you're having problems.


Testing your line isn't finding any issues, your router is in sync at a really good speed of almost 22mbps...

  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 4.1 11.5
SNR Margin: 7.0 5.1
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 3339 5353
Speed: 1264 21789


And your connection from the exchange to the router is stable, except most of Tuesday where there was no connection at all...


Are you using a wireless or wired connection from the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team