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Re-up of PN Profile, please

Mav
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Registered: ‎06-04-2007

Re-up of PN Profile, please

I must have had a poor sync last week as my BT profile dropped to 2500. Never saw when it happened and have been syncing at 4540 since then anyway.
BT profile has now increased to 3500 but the PN profile is stuck at 2500.
Would someone kindly give it a little jolt, please  Wink

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

6 REPLIES 6
bobpullen
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Re: Re-up of PN Profile, please

Done! Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Mav
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Re: Re-up of PN Profile, please

Fantastic service as always.
Cheers and thanks  Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
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Moderator
Posts: 22,369
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: Re-up of PN Profile, please

Has something gone awry?
Although I am getting a ping of 29ms (speedtest.net) I am getting very poor DL speeds of around 0.5Mbps.
iPlayer is nigh on impossible to watch. Real downloads are happening in the region of 10Kbps  Cry
Quote
You are currently connected to the "Telehouse North, Juniper 5" gateway. This gateway is sometimes known as thn-ag2.

Sync 4541  920
Att         46    12.5
SN         6      6
Any help appreciated.
Thanks
Have read this thread and it's related links. Could this be affecting me or something else?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

bobpullen
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Re: Re-up of PN Profile, please

Looks like the profiling on your account's gone a bit squiffy, keep an eye on it and it should improve shortly...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Mav
Moderator
Moderator
Posts: 22,369
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: Re-up of PN Profile, please

Thanks for the quick reply, Bob.
Would you mind elaborating/enlightening me to what that really means?
Just to update...
iPlayer Dl now at 391Kb/s which is good and other sites are around 30Kb/s which is expected on Unlimited at this time of evening- yes?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,869
Thanks: 4,950
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Registered: ‎04-04-2007

Re: Re-up of PN Profile, please

Your traffic management subscription wasn't being correctly applied. I don't think it's a wide-spread issue but it should be sorted now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵