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Re-opening a ticket

toastofleeds
Dabbler
Posts: 13
Registered: 04-01-2016

Re-opening a ticket

Is it possible to re-open a ticket? The ticket was closed due to inactivity whilst I tried to get hold of a spare filter.
The ticket is 136490813 - the issue still remains.

Many thanks!

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 10
Fixes: 1
Registered: 25-11-2016

Re: Re-opening a ticket

Hi,

Thank you for contacting us, I have checked account and can see that you have raised a new ticket with one of our teams.

For future reference general tickets once closed cannot be re-opened, if the ticket is raised as a complaint this can then be re-opened by raising it as a complaint again. I hope this helps and that your issue is resolved quickly.

Thanks,

Dan


 Daniel Heard
 Plusnet Staff