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Re: broadband speed

mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

hey all,
just a general question about speed, on that bt speed checker site, what sorta speed should i realistically get for a 17MB line? just curious really Smiley
34 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadband speed

Split off to its own topic - it is never good practice to jump into a problem thread with a separate question
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: broadband speed

@nmorris85: About that really, apart from the odd one the speed estimates are usually pretty good. Allow some margin for error though Wink
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: broadband speed

It tends to report below the speed you might see from other testers. The crucial thing the BT diagnostic tells us is the IP Profile.
If you just want to see how fast your line can go use the Spped Test (beta), http://www.speedtest.btwholesale.com/, http://www.thinkbroadband.com/speedtest.html or speedtest.net (there's a link to the Plusnet Community speedwave on speedtest.net in my signature).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

Ah right ok, i tried bt speed checker and it came back saying 8.53mb, which seems a little slow if thats true Tongue
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: broadband speed

Please post the full results from the BT speed checker - diagnostic version - and also the Current Line Speed from https://portal.plus.net/my.html?action=data_transfer_speed
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: broadband speed

It would be good if you could post what jelv has stated from the BT speed checker.
I've checked over your account and your IP profile and it all seems to be matching up and you should be seeing speeds of 17MB/s, are you connecting wired or wireless?
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

Hi chris,
This is what the latest test just told me, with a wired connection:
Download speed achieved during the test was - 2.04 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.37 Mbps
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

Speedtest.net gave me 11.37mbps
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

I just tried the BT speedtester beta link and it gives me a reading of 9.04mbs if thats any help
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: broadband speed

That's some very varied results, I've running some checks on your line and see we'll see where to go from there.
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

ok thanks chris  Smiley
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: broadband speed

What do you get from http://www.speedtest.btwholesale.com/ Could you also run http://www.bbc.co.uk/iplayer/diagnostics please.
I think this and the other thread are pointing to the idea that we should totally disregard the actual speed reported by the old BT speed test!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: broadband speed

ok trying that link i got this result:
Download speed achieved during the test was - 9.49 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.38 Mbps
Iplayer link gave me a download speed of 11.3mbps
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: broadband speed

I've run quite a few checks on your line and everything appears OK on your line, so it's I'm currently doing a bit more intrusive testing. Have you been able to try a speed test on another computer?