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Re Unlimited to Premium Product Change

kingkobra
Grafter
Posts: 174
Registered: ‎23-08-2007

Re Unlimited to Premium Product Change

Hi,
Yesterday I got confirmation of my product being changed from unlimited to premium (keeping existing 8mb line).
I have queried the change, as now may account says the monthly charge is £19.99, when previously it was £15.99 due to being a market 3 area.
Am I going to be charged £19.99?
I did query it yesterday, but no-one has replied to the ticket in over 24 hours. (30558376)
2 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re Unlimited to Premium Product Change

Hiya,
I've fixed this for you now and replied to your ticket.
Apologies for our error.
kingkobra
Grafter
Posts: 174
Registered: ‎23-08-2007

Re: Re Unlimited to Premium Product Change

Thanks James. Much appreciated.