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Re Ticket #82124551

kmanghan
Dabbler
Posts: 13
Registered: ‎17-03-2014

Re Ticket #82124551

Hi
BTO engineer been out today and the above noise problem appears to be resolved.
However I am now left with a default SNR of 12 db, which is reducing my sync speed to 287 Kb. Could you arrange an SNR reset to return my broadband to a useable level!
Thank You
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Re Ticket #82124551

That's been sorted for you now, hopefully you'll see the difference Smiley
kmanghan
Dabbler
Posts: 13
Registered: ‎17-03-2014

Re: Re Ticket #82124551

Excellent service Chris1 Now back to 10Mb ish!
Lets hope it stays that way!