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Re: Speed Problem Yet AGAIN !!!!!! - split off

alaxton
Dabbler
Posts: 24
Registered: 21-06-2013

Re: Speed Problem Yet AGAIN !!!!!! - split off

http://www.thinkbroadband.com/speedtest/results.html?id=139328160826644620825
My connection has been terrible for the past few weeks
DNS timeouts, page timeouts, keep rebooting the router on the hope that it gets better, usually by 3am the internet is working better
a good day i get 30mbps down and 8mbps up with a latency of 24ms
Whats going on?
Yesterdays connection
My Broadband Ping
Todays connection
My Broadband Ping
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Speed Problem Yet AGAIN !!!!!! - split off

Hi there and sorry to hear about these issues.
I've run some diagnostics and can't see any obvious causes.
Where as the 30mb isn't massively far away from the original estimate I can't see that causing timeouts.
I'd advise raising a fault at http://faults.plus.net as that will give you some checks to complete and run some automated tests with a view to reporting this with us formally.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team