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Re: Shockingly slow internet speeds.

GWR
Newbie
Posts: 2
Registered: 27-10-2016

Re: Shockingly slow internet speeds.

I have the same problem and logged it several weeks ago, I noticed an e-mail stating that if I needed an engineer home visit I would be charged.  I logged on to facebook and tried a video clip and IT WORKED no buffering!  Unfortunately last weekend I tried to view STV player and was back to 0.18 Mbps download and 0.95Mbps upload.  I too am in Scotland but am not a big internet user but want reliability when I do use it.

3 REPLIES
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Re: Shockingly slow internet speeds.

Moderator's note by Mike (Mav)

Post moved to its own thread

Forum Moderator and Customer
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Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
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Registered: 05-04-2007

Re: Shockingly slow internet speeds.

Your line has had quite a few disconnections since Sunday:

 

 

 I noticed an e-mail stating that if I needed an engineer home visit I would be charged.

The engineer charge is if the fault is caused by your setup, wiring, a test you haven't performed that we asked etc. It's not a charge that's levied every time.

 

If you pick up a phone handset and dial 17070 is there any noise on the line at all?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
GWR
Newbie
Posts: 2
Registered: 27-10-2016

Re: Shockingly slow internet speeds.

Yes there is noise on the line