Re: Shockingly slow internet speeds.
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Re: Shockingly slow internet speeds.
27-10-2016 11:48 PM
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I have the same problem and logged it several weeks ago, I noticed an e-mail stating that if I needed an engineer home visit I would be charged. I logged on to facebook and tried a video clip and IT WORKED no buffering! Unfortunately last weekend I tried to view STV player and was back to 0.18 Mbps download and 0.95Mbps upload. I too am in Scotland but am not a big internet user but want reliability when I do use it.
Re: Shockingly slow internet speeds.
28-10-2016 1:06 PM
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Moderator's note by Mike (Mav)
Post moved to its own thread
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Shockingly slow internet speeds.
28-10-2016 1:13 PM
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Your line has had quite a few disconnections since Sunday:
I noticed an e-mail stating that if I needed an engineer home visit I would be charged.
The engineer charge is if the fault is caused by your setup, wiring, a test you haven't performed that we asked etc. It's not a charge that's levied every time.
If you pick up a phone handset and dial 17070 is there any noise on the line at all?
Re: Shockingly slow internet speeds.
28-10-2016 8:26 PM
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Yes there is noise on the line
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- Re: Shockingly slow internet speeds.