Re: Persistent Dropped Connections.
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Re: Persistent Dropped Connections.
04-05-2015 4:01 PM
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Re: Persistent Dropped Connections.
04-05-2015 4:27 PM
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Your connection has been dropping over the past couple of days as shown below.
We're also seeing a high amount of errors on your line.
I'd recommend going through our troubleshooter here
http://faults.plus.net
Re: Persistent Dropped Connections.
04-05-2015 4:45 PM
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I have done the trouble shooter and reported a fault , but going away in the morning for a fortnight but router will be stopping on
Thanks Mathew
Re: Persistent Dropped Connections.
04-05-2015 6:27 PM
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Re: Persistent Dropped Connections.
04-05-2015 6:29 PM
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Quote from: plusnettony @lenny It's worth us checking the logs again when you get back. We can then advise further.
Thanks .will follow this up when I get back
Cheers
Chris
Re: Persistent Dropped Connections.
13-05-2015 9:31 AM
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Quote from: Matthew @lenny
Your connection has been dropping over the past couple of days as shown below.
We're also seeing a high amount of errors on your line.
I'd recommend going through our troubleshooter here
http://faults.plus.net
Hi
I have been away from home now for 8 days and I left the router on , any chance you could show another graph to show if there has been any disconnects
Could you also split this topic so I have my own please
Thanks
Chris
Re: Persistent Dropped Connections.
13-05-2015 9:48 AM
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There haven't been many disconnections over the last week or so:
Re: Persistent Dropped Connections.
13-05-2015 10:06 AM
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Thanks for splitting
Re: Persistent Dropped Connections.
13-05-2015 10:47 AM
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Re: Persistent Dropped Connections.
13-05-2015 7:54 PM
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I'm getting to the point whereby I cannot trust the plusnet connection anymore so starting to look elsewhere but obviously would rather not have to do so.
Re: Persistent Dropped Connections.
13-05-2015 11:06 PM
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If you work with Plus net ( PN) you will probably get your problem sorted. they will do their best to help you find the problem.
1. A likely cause is a line fault. BT Openreach (BT OR) supply and maintain PNs phone lines . And most other ISPs' so it would not matter which ISP you change too, BT OR will still own and supply the line and just swapping ISP will not cure a line fault as your conenction will still be deliverered over the same wires.
is your phone line audibly noisy? You need to check. Audible noise can be intermittent and can lead to disconenction of ADSL
Do the drop outs occur when there is windy or wet weather ?
Does the connecton drop if the phine rings ?
All these factors can intruce intermittent faults and they can be fixed.
2. it could be a fault in your home - your phone , the internal wiring, or some other piece of phone line connected equipment like a smart TV may be faulty - and as there have been no disconnects while you were away that is quite possible . Again, PN's advice will help you sort this , but any fault in the home is down to you to fix , not PN or OR.
3. It could be an exchange fault. BTOR maintain this and only they can find and fix the fault .
4. It could be interference from external electrical equipment between your home & the exchange, from street lamps to electric motors to traffic lights. Or microwaves in a neighbouing home which introuce interference and nosie on the phone line. Unfortunatley BTOR may not be able to do anything about this .
But the main thing is follow PN's advice and report your findings back here.
Re: Persistent Dropped Connections.
14-05-2015 1:07 PM
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Re: Persistent Dropped Connections.
18-05-2015 1:09 PM
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I will be returning home tomorrow and start to use my line again,
Any chance of another graph and details of sync speed if possible
Thanks
Chris
Re: Persistent Dropped Connections.
18-05-2015 3:30 PM
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The line stats are:
Downstream
Loop loss 61db
SNR margin 7db
Speed 2336
Upstream
Loop loss 35.5db
SNR margin 17db
Speed 448
Re: Persistent Dropped Connections.
18-05-2015 4:38 PM
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