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Re: PPP Authentication error

Thruster
Newbie
Posts: 1
Registered: 15-07-2017

Re: PPP Authentication error

This has been happening to me since my connection was set up a few days ago.  Randomly disconnects and the router is unable to authenticate again until I manually log into it and hit connect.  The event log shows this:

 

 

"PPP LCP Send Termination Request [Failed to authenticate ourselves to peer]"

 

This is extremely irritating as sometimes I need to remotely access my PC, which is not possible when the router disconnects like this.  The line is stable, but it appears that the Plusnet PPPOE (or RADIUS) server just keeps failing to authenticate my router correctly.   Please sort this!

Moderator's note by Mike (Mav): Changed thread title after split to reflect issue.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband keeps dropping off

Sorry to hear you're having issues.

Our tests aren't showing any issues but if the drops continue we'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 10,023
Thanks: 1,562
Fixes: 19
Registered: 22-08-2007

Re: Broadband keeps dropping off

@MatthewWheeler,

Does your comment above apply to the OP or the piggy-backer?  I've asked the mods to split the piggy-backer off.

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband keeps dropping off

@Townman It was in response to the piggy backer

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Moderator
Moderator
Posts: 16,571
Thanks: 1,805
Fixes: 125
Registered: 06-04-2007

Re: PPP Authentication error

Moderator's note:

Split for better visibility and title changed to reflect issue.

Forum Moderator and Customer
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