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Re: Low speeds

darl0
Newbie
Posts: 3
Registered: 21-07-2015

Re: Low speeds

In the last few days my connection speed has slowed down to a point where streaming is impossible. Following are results from speed test  Download speed - 0.18mbps,  Upload speed 0.86mbps, Ping 41.25. Tried changing modem channel - no difference. Is this a problem at Plusnet?
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Low speeds

There has been a couple of disconnections recently, not something has caused them and has caused the line to drop in speed to try and stablise. I'm going to remove that now and you should see an improvement in around 5 minutes.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 26,532
Thanks: 1,534
Fixes: 100
Registered: 14-04-2007

Re: Low speeds

Mod Note
Post split onto own topic to maintain visibility.

Customer and Forum Moderator.

darl0
Newbie
Posts: 3
Registered: 21-07-2015

Re: Low speeds

Problem was sorted for two days but now back to being very slow. Download speed - .91 Upload speed - .39. Ping - 78.0
darl0
Newbie
Posts: 3
Registered: 21-07-2015

Re: Low speeds

Its ok. My speed seems to have made a recovery of sorts. Download is not as fast as it has been but at  5.17mbps  I cam stream ok.
Superuser
Superuser
Posts: 11,889
Thanks: 3,250
Fixes: 22
Registered: 22-08-2007

Re: Low speeds

Hi,
A warm welcome to the forums.
Please follow the advice in the speed issues thread - link below.
Is there noise on the phone line?  Dial 17070 option 2.
Is the router plugged into the master socket?
Are there any phone extensions?