Re: Low speeds

darl0 · ‎21-07-2015

In the last few days my connection speed has slowed down to a point where streaming is impossible. Following are results from speed test Download speed - 0.18mbps, Upload speed 0.86mbps, Ping 41.25. Tried changing modem channel - no difference. Is this a problem at Plusnet?

Chris · ‎05-04-2007

There has been a couple of disconnections recently, not something has caused them and has caused the line to drop in speed to try and stablise. I'm going to remove that now and you should see an improvement in around 5 minutes.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Strat · ‎14-04-2007

Mod Note
Post split onto own topic to maintain visibility.

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darl0 · ‎21-07-2015

Problem was sorted for two days but now back to being very slow. Download speed - .91 Upload speed - .39. Ping - 78.0

darl0 · ‎21-07-2015

Its ok. My speed seems to have made a recovery of sorts. Download is not as fast as it has been but at 5.17mbps I cam stream ok.

Townman · ‎22-08-2007

Hi,
A warm welcome to the forums.
Please follow the advice in the speed issues thread - link below.
Is there noise on the phone line? Dial 17070 option 2.
Is the router plugged into the master socket?
Are there any phone extensions?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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