Re: Engineer Never Arrived.
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- Re: Engineer Never Arrived.
Re: Engineer Never Arrived.
11-06-2014 8:27 AM
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I need an engineer today as my wife had to sit in a neighbours house as she was on call and had to update the sheets in "Live Events" so everybody could see it and as we didnt have internet, she was in the neighbours untill 11:45pm which is rediculous. She is oncall again tonight so this has to be resolved today !
Re: Engineer Never Arrived.
11-06-2014 9:20 AM
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Post split off to new topic to aid a resolution.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Engineer Never Arrived.
11-06-2014 9:23 AM
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Re: Engineer Never Arrived.
11-06-2014 10:22 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Engineer Never Arrived.
11-06-2014 11:14 AM
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I'm very sorry to hear the engineer didn't attend as scheduled.
We will need to get this re-booked and we will be requesting an expedited appointment from our suppliers. Can you confirm your availability and provide 3 appointments slots that we can request the expedite for? AM appointments are between 8AM and 1PM and PM appointments are between 1PM and 6PM.
I'll ensure this is booked in and confirmed for you once you've provided your availability.
Re: Engineer Never Arrived.
11-06-2014 11:31 AM
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I have been on the phone all day today and was told i could not get another engineer out until atleast next week...which is totally unexceptable. Now i have been told it could be Friday this week but i was really hoping it would be today or tomorrow at the very latest, this is only because my wife works from home and from the hours of 6:45pm and 12:00am, her and 4 others from her company need to be logged into the internet to cover people from all over Edinburgh for care if the careworkers call in sick, and update the system to show were the carers need to be and what time etc. I explained all this when ordering, and also the day before the engineer was due to arrive i expalined that it will be impossible for my wife to do her job without internet and was assured that the internet would be up and running on the day it was planned.
Any chance you can get somebody out today?
Re: Engineer Never Arrived.
11-06-2014 11:33 AM
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Re: Engineer Never Arrived.
11-06-2014 11:52 AM
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I've just gotten off the phone with the FTTC team and I've requested for an engineer to attend tomorrow between 8AM and 1PM. This is the absolute earliest as all engineers have been dispatched for today already. I should receive confirmation if this booking has been successful or not in the next 2-4 hours. I'll pop an update on here once I receive this information.
Re: Engineer Never Arrived.
11-06-2014 11:59 AM
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Re: Engineer Never Arrived.
11-06-2014 1:48 PM
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I've received confirmation from the FTTC team now and they've confirmed the appointment for tomorrow but the PM slot - between 1PM and 6PM. Unfortunately they didn't have enough resource for the AM slot to assign an engineer to your order. Hope things go well tomorrow. Please do let us know if we can be of further assistance.
Re: Engineer Never Arrived.
11-06-2014 2:24 PM
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As internet access is essential for your wife's work surely you must have a backup plan for if there is a fault etc (remember there's no SLA) - why can't you use that now?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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