OK in a DOS window as you would normally do a tracert do this command Tracert 74.52.180.187 and it starts off like this C:\Users\James>tracert 74.52.180.187 Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187] which isn't the name of your site The IP address of the site is the one which the DNS servers show on the Tracert command
This is what I got this time.....(which I have had before).....although I often get the message as per my original post for tracert. Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Graham Pritchard>tracert 74.52.180.187 Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.2.1 2 44 ms 35 ms 37 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53] 3 40 ms 35 ms 37 ms gi2-2-204.ptn-gw02.plus.net [84.92.3.93] 4 188 ms 220 ms 210 ms te2-2.pte-gw2.plus.net [212.159.1.106] 5 36 ms 38 ms 35 ms 80.239.193.141 6 47 ms 54 ms 39 ms ldn-bb1-link.telia.net [80.91.248.90] 7 36 ms 73 ms 55 ms ldn-b3-link.telia.net [80.91.249.170] 8 36 ms 35 ms 40 ms abovenet-ic-126798-ldn-b3.c.telia.net [213.248.1 01.106] 9 42 ms 44 ms 37 ms so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225] 10 126 ms 137 ms 127 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57] 11 145 ms 158 ms 150 ms ge-2-0-0.mpr3.iah1.us.above.net [64.125.25.114] 12 157 ms 146 ms 161 ms xe-1-1-0.er1.iah1.above.net [64.125.26.222] 13 166 ms 145 ms 143 ms 209.66.99.94.available.above.net [209.66.99.94] 14 141 ms 154 ms 143 ms et5-4.ibr04.dllstx3.theplanet.com [70.87.253.53] 15 141 ms 144 ms 144 ms te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14] 16 * * * Request timed out. 17 149 ms 142 ms 149 ms po1.car03.dllstx6.theplanet.com [70.87.254.154] 18 151 ms 142 ms 156 ms bb.b4.344a.static.theplanet.com [74.52.180.187]
This is what I got......(and have had previously at times) although often it is as per my original post.... Microsoft Windows [Version 6.0.6001] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Graham Pritchard>tracert 74.52.180.187 Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187] over a maximum of 30 hops: 1 2 ms 1 ms 1 ms 192.168.2.1 2 44 ms 35 ms 37 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53] 3 40 ms 35 ms 37 ms gi2-2-204.ptn-gw02.plus.net [84.92.3.93] 4 188 ms 220 ms 210 ms te2-2.pte-gw2.plus.net [212.159.1.106] 5 36 ms 38 ms 35 ms 80.239.193.141 6 47 ms 54 ms 39 ms ldn-bb1-link.telia.net [80.91.248.90] 7 36 ms 73 ms 55 ms ldn-b3-link.telia.net [80.91.249.170] 8 36 ms 35 ms 40 ms abovenet-ic-126798-ldn-b3.c.telia.net [213.248.1 01.106] 9 42 ms 44 ms 37 ms so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225] 10 126 ms 137 ms 127 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57] 11 145 ms 158 ms 150 ms ge-2-0-0.mpr3.iah1.us.above.net [64.125.25.114] 12 157 ms 146 ms 161 ms xe-1-1-0.er1.iah1.above.net [64.125.26.222] 13 166 ms 145 ms 143 ms 209.66.99.94.available.above.net [209.66.99.94] 14 141 ms 154 ms 143 ms et5-4.ibr04.dllstx3.theplanet.com [70.87.253.53] 15 141 ms 144 ms 144 ms te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14] 16 * * * Request timed out. 17 149 ms 142 ms 149 ms po1.car03.dllstx6.theplanet.com [70.87.254.154] 18 151 ms 142 ms 156 ms bb.b4.344a.static.theplanet.com [74.52.180.187]
I can bring up all sites I've tried but cannot bring up Plusnet Portal ie Log in page. Is this possibly the same issue being raised here or likely to be something else ?.
My instinct tell me it the same issue that's been discussed on PlusNet and supposedly fixed. I get pretty dismal support direct from plusnet. If noit fixed in the next 2/3 days I shall have to leave.
It means that you aren't using the Plusnet DNS servers. The DNS servers are the thing which converts your web site name to a number the internet can understand
