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Re: DNS weirdness

gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

I joined this comminity specifically because I cannot access an ecommerce site that I am develping for a client.
www.dimplesdaisysanddandelions.co.uk/index/php
www.dimplesdaisysanddandelions.co.uk
www.dimplesdaisysanddandelions.co.uk/admin
The client can see these....the third party hosting company can see these....I can see these from my local library.
but I can't see these going through Plusnet.  I dont have problems with any other sites.
I did a Tracert and this is what I get (aplies to all the above)
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Graham Pritchard>tracert www.dimplesdaisysanddandelions.co.uk/index.php
Unable to resolve target system name www.dimplesdaisysanddandelions.co.uk/index.
php.
C:\Users\Graham Pritchard>
Like someone else commented am thinking of moving from PlusNet becaus of this and the lack of interest from Support  - I need to work on this site - it is commercial and is losing money because I cnat complete development of the site.
62 REPLIES
Superuser
Superuser
Posts: 3,292
Thanks: 1,724
Fixes: 12
Registered: 10-04-2007

Re: DNS weirdness

Well I've just tried and got through to all the locations you posted?  Had to correct this  www.dimplesdaisysanddandelions.co.uk/index/php ; to www.dimplesdaisysanddandelions.co.uk/index.php to make it work!
The admin page took me to a very bland login page, the .co.uk address took me to a puce "Page under construction"
nslookup resolved to 74.52.180.187
AH! Problems.  Tried again and using the same DNS server 212.159.6.10  it's now failing to resolve.  Seems a bit hit'n'miss
Maurice
gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

Thanks ...mistype re the / and .  (!)
It seems this thread has now been split as possibly it is different.
I have to say that I have intermittently been able to access for short periods....same as you.
Graham
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: DNS weirdness

Running a few checks I can get to here OK
www.dimplesdaisysanddandelions.co.uk
www.dimplesdaisysanddandelions.co.uk/admin
but the first link also works but only after I corrected the syntax to
http://www.dimplesdaisysanddandelions.co.uk/index.php
However a tracert only works to the site not to the index.php which I believe is normal
tracert www.dimplesdaisysanddandelions.co.uk
Tracing route to dimplesdaisysanddandelions.co.uk [74.52.180.187]
over a maximum of 30 hops:
Note - I am using OpenDNS
  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    41 ms    39 ms    42 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3   143 ms   235 ms   234 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    38 ms    38 ms    39 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    38 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    39 ms    39 ms  213.200.77.234
  7   148 ms   147 ms   148 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.n
et [64.214.196.58]
  8   238 ms   240 ms   238 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9   152 ms   151 ms   152 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10     *        *        *     Request timed out.
11   156 ms   159 ms   160 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12   151 ms   151 ms   152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]
Note - I am using the OpenDNS servers



Superuser
Superuser
Posts: 3,292
Thanks: 1,724
Fixes: 12
Registered: 10-04-2007

Re: DNS weirdness

Odd!  My reply to this thread came up in the DNS weirdness threadHuh  Perhaps one of the mods can move it here for consistencyHuh?
It now seems consistent that I can access the site - at least for the past 20 minutes or so.
Maurice
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: DNS weirdness

Merged - you obviously posted while I was in the process of splitting the thread
gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

One minute ago I can also access all variations on the site........
I have previuosly run the Tracert and also received the trace results you had.
However I can almost guarantee that in the coming hours I will again NOT be able to access the sites.....
Two points:
1) what does my original messager mean? Where does the problem lie?
2 How can I trace where Planet.com is......and find out why it gets timed out?
thanks
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: DNS weirdness

Reading Maurice's reply - I suggest you try switching the DNS servers in your router to the OPenDNS ones
208.67.222.222 and 208.67.220.220
Also you could try running a tracert to 74.52.180.187 and see if there is any difference
C:\Users\James>tracert 74.52.180.187
Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    39 ms    38 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    39 ms    39 ms    39 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    38 ms    38 ms    38 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    38 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    39 ms    38 ms    38 ms  213.200.77.234
  7  148 ms  147 ms  148 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
  8  238 ms  238 ms  239 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9  152 ms  152 ms  153 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10    *        *        *    Request timed out.
11  147 ms  164 ms  166 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12  146 ms  152 ms  152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.
C:\Users\James>tracert www.dimplesdaisysanddandelions.co.uk
Tracing route to dimplesdaisysanddandelions.co.uk [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    57 ms    39 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    39 ms    38 ms    38 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    68 ms    37 ms    39 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    40 ms    38 ms    39 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    38 ms    38 ms  213.200.77.234
  7  147 ms  148 ms  147 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
  8  237 ms  240 ms  239 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9  151 ms  152 ms  153 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10    *        *        *    Request timed out.
11  148 ms  147 ms  157 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12  154 ms  146 ms  152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.

gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

since my reply two minutes ago I cant get in again!!!
gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

Quote from: Oldjim
Reading Maurice's reply - I suggest you try switching the DNS servers in your router to the OPenDNS ones

How do I do that? I have no idea!!!!
jim:green quote fixed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: DNS weirdness

Worth trying this
C:\Users\James>tracert bb.b4.344a.static.theplanet.com
Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    39 ms    40 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    56 ms   221 ms   123 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    40 ms    38 ms    45 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    39 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    39 ms    39 ms  213.200.77.234
  7   147 ms   149 ms   147 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.nt [64.214.196.58]
  8   239 ms   238 ms   240 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9   152 ms   153 ms   152 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10     *        *        *     Request timed out.
11   148 ms   148 ms   147 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12   147 ms   147 ms   148 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.
The bit which puzzles me is that your site shares an IP address with a Planet fixed IP and isn't obviously separately identified - I have no idea what the implications of that are
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: DNS weirdness

Re changing DNS - which router do you have.
However  when you can't get in can you try a tracert to the IP address as I think this bypasses the DNS servers
gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

I am getting a bit lost here.....! I dont usually delve into these things!
gprit
Dabbler
Posts: 21
Registered: 12-07-2009

Re: DNS weirdness

I have a  Belkin router. How do I determione the IP address rather than the DNS?
tx
bluemonday
Newbie
Posts: 2
Registered: 08-07-2009

Re: DNS weirdness

The same problem is happenning for me again now - some websites are appearing down