DNS weirdness

[#1]

I joined this comminity specifically because I cannot access an ecommerce site that I am develping for a client.
www.dimplesdaisysanddandelions.co.uk/index/php
www.dimplesdaisysanddandelions.co.uk
www.dimplesdaisysanddandelions.co.uk/admin
The client can see these....the third party hosting company can see these....I can see these from my local library.
but I can't see these going through Plusnet.  I dont have problems with any other sites.
I did a Tracert and this is what I get (aplies to all the above)
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Graham Pritchard>tracert www.dimplesdaisysanddandelions.co.uk/index.php
Unable to resolve target system name www.dimplesdaisysanddandelions.co.uk/index.
php.
C:\Users\Graham Pritchard>
Like someone else commented am thinking of moving from PlusNet becaus of this and the lack of interest from Support  - I need to work on this site - it is commercial and is losing money because I cnat complete development of the site.

[#2]

Well I've just tried and got through to all the locations you posted?  Had to correct this  www.dimplesdaisysanddandelions.co.uk/index/php ; to www.dimplesdaisysanddandelions.co.uk/index.php to make it work!
The admin page took me to a very bland login page, the .co.uk address took me to a puce "Page under construction"
nslookup resolved to 74.52.180.187
AH! Problems.  Tried again and using the same DNS server 212.159.6.10  it's now failing to resolve.  Seems a bit hit'n'miss
Maurice

[#3]

Thanks ...mistype re the / and .  (!)
It seems this thread has now been split as possibly it is different.
I have to say that I have intermittently been able to access for short periods....same as you.
Graham

[#4]

Running a few checks I can get to here OK
www.dimplesdaisysanddandelions.co.uk
www.dimplesdaisysanddandelions.co.uk/admin
but the first link also works but only after I corrected the syntax to
http://www.dimplesdaisysanddandelions.co.uk/index.php
However a tracert only works to the site not to the index.php which I believe is normal
tracert www.dimplesdaisysanddandelions.co.uk
Tracing route to dimplesdaisysanddandelions.co.uk [74.52.180.187]
over a maximum of 30 hops:
Note - I am using OpenDNS
  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    41 ms    39 ms    42 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3   143 ms   235 ms   234 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    38 ms    38 ms    39 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    38 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    39 ms    39 ms  213.200.77.234
  7   148 ms   147 ms   148 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.n
et [64.214.196.58]
  8   238 ms   240 ms   238 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9   152 ms   151 ms   152 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10     *        *        *     Request timed out.
11   156 ms   159 ms   160 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12   151 ms   151 ms   152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]
Note - I am using the OpenDNS servers

[#5]

Odd!  My reply to this thread came up in the DNS weirdness thread???  Perhaps one of the mods can move it here for consistency????
It now seems consistent that I can access the site - at least for the past 20 minutes or so.
Maurice

[#6]

Merged - you obviously posted while I was in the process of splitting the thread

[#7]

One minute ago I can also access all variations on the site........
I have previuosly run the Tracert and also received the trace results you had.
However I can almost guarantee that in the coming hours I will again NOT be able to access the sites.....
Two points:
1) what does my original messager mean? Where does the problem lie?
2 How can I trace where Planet.com is......and find out why it gets timed out?
thanks

[#8]

Reading Maurice's reply - I suggest you try switching the DNS servers in your router to the OPenDNS ones
208.67.222.222 and 208.67.220.220
Also you could try running a tracert to 74.52.180.187 and see if there is any difference
C:\Users\James>tracert 74.52.180.187
Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    39 ms    38 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    39 ms    39 ms    39 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    38 ms    38 ms    38 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    38 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    39 ms    38 ms    38 ms  213.200.77.234
  7  148 ms  147 ms  148 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
  8  238 ms  238 ms  239 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9  152 ms  152 ms  153 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10    *        *        *    Request timed out.
11  147 ms  164 ms  166 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12  146 ms  152 ms  152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.
C:\Users\James>tracert www.dimplesdaisysanddandelions.co.uk
Tracing route to dimplesdaisysanddandelions.co.uk [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    57 ms    39 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    39 ms    38 ms    38 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    68 ms    37 ms    39 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    40 ms    38 ms    39 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    38 ms    38 ms  213.200.77.234
  7  147 ms  148 ms  147 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
  8  237 ms  240 ms  239 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9  151 ms  152 ms  153 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10    *        *        *    Request timed out.
11  148 ms  147 ms  157 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12  154 ms  146 ms  152 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.

[#9]

since my reply two minutes ago I cant get in again!!!

[#10]

Quote from: Oldjim

Reading Maurice's reply - I suggest you try switching the DNS servers in your router to the OPenDNS ones

How do I do that? I have no idea!!!!
jim:green quote fixed mod:end

[#11]

Worth trying this
C:\Users\James>tracert bb.b4.344a.static.theplanet.com
Tracing route to bb.b4.344a.static.theplanet.com [74.52.180.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    39 ms    40 ms    38 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    56 ms   221 ms   123 ms  gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    40 ms    38 ms    45 ms  xe-1-2-0-0.lon20.ip.tiscali.net [213.200.79.233]
  5    38 ms    39 ms    38 ms  xe-6-3-0.lon10.ip4.tinet.net [89.149.187.101]
  6    38 ms    39 ms    39 ms  213.200.77.234
  7   147 ms   149 ms   147 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.nt [64.214.196.58]
  8   239 ms   238 ms   240 ms  et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
  9   152 ms   153 ms   152 ms  te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22]
10     *        *        *     Request timed out.
11   148 ms   148 ms   147 ms  po2.car03.dllstx6.theplanet.com [70.87.254.158]
12   147 ms   147 ms   148 ms  bb.b4.344a.static.theplanet.com [74.52.180.187]

Trace complete.
The bit which puzzles me is that your site shares an IP address with a Planet fixed IP and isn't obviously separately identified - I have no idea what the implications of that are

[#12]

Re changing DNS - which router do you have.
However  when you can't get in can you try a tracert to the IP address as I think this bypasses the DNS servers

[#13]

I am getting a bit lost here.....! I dont usually delve into these things!

[#14]

I have a  Belkin router. How do I determione the IP address rather than the DNS?
tx

[#15]

The same problem is happenning for me again now - some websites are appearing down