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Re: Connection Dropping - session graph?

edwarne2001
Newbie
Posts: 3
Registered: ‎15-12-2015

Re: Connection Dropping - session graph?

My connection has been dropping overnight recently (first noticed last Thursday night, I think) and my speed, which was 6.5 Mbps until recently, is now 1 Mbps (and far less overnight). Is this BT trying to push me onto a more expensive service, like they did with my girlfriend?).
5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection Dropping - session graph?

Your speed has dropped due to the large amount of disconnections on your line. If you pick up the phone is there any noise?
Have you tried any troubleshooting? http://www.plus.net/support/broadband/bbfaults/
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
edwarne2001
Newbie
Posts: 3
Registered: ‎15-12-2015

Re: Connection Dropping - session graph?

Assuming that was my graph, no I've got no noise on the line at the moment.
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Connection Dropping - session graph?

Mod Note
Posts split to new thread to aid a resolution.
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MelRocks
Grafter
Posts: 87
Thanks: 2
Registered: ‎02-11-2015

Re: Connection Dropping - session graph?

Hi there @edwarne2001,
If you have no noise then you need to raise a dropping connection fault. This can be done here:
http://faults.plus.net
Thank you.
edwarne2001
Newbie
Posts: 3
Registered: ‎15-12-2015

Re: Connection Dropping - session graph?

Thanks for the reply. I shall start by trying different cables and splitters in my premises before going further.