Re: Broadband dropping and very slow
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband dropping and very slow
Re: Broadband dropping and very slow
24-05-2016 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@gilmacmil wrote:
I have exactly the same problem, also over the last 6 months and am losing the will to live over it. The fault is in the phone line. I have been in touch with Plusnet customer service several times but no result.
I can see you had a fault open in February which timed out when we asked for your availability for an engineer, it'd need a new fault reporting for the phone line issues: http://www.plus.net/support/phone/troubleshooting.shtml
Re: Broadband dropping and very slow
24-05-2016 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have exactly the same problem, also over the last 6 months and am losing the will to live over it. The fault is in the phone line. I have been in touch with Plusnet customer service several times but no result.
Any suggestions anyone.
Re: Broadband dropping and very slow
24-05-2016 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link for the stats http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0
Re: Broadband dropping and very slow
24-05-2016 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Link does not work. I get the message Error 400 bad request. So am no further forward I'm afraid.
Re: Broadband dropping and very slow
24-05-2016 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Very odd, the link works correctly for me. Try this one: http://portal.plus.net/my-account/tools/phone-troubleshooter
Re: Broadband dropping and very slow
24-05-2016 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not so. It was arranged that an engineer would call but he was sent to the wrong address. After that I kept being fobbed off on the phone and then finally the ticket was closed when it should have been kept open!.
The main fault is that the signal not strong enough. At a signal strength of anything less that 66% I do not get online and even when I do it is too slow to to watch eg BBC iplayer. I'm paying for a service that I am not receiving.
The link given to scan the router does not work for me. Comes up with 400 bad request.
Re: Broadband dropping and very slow
24-05-2016 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry. I was a bit out of synch with your replies the link which I was trying to use was the one to scan the modem. ie http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0 which would give you some idea of what is happen. Have trouble shot the phone and I don't think the problem is internal/
Re: Broadband dropping and very slow
24-05-2016 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@gilmacmil wrote:
At a signal strength of anything less that 66% I do not get online and even when I do it is too slow to to watch eg BBC iplayer.
Do you get any issues when using a cable rather than wireless?
Re: Broadband dropping and very slow
24-05-2016 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No. No difference. I use a wireless laptop and my partner has a cabled desk computer and both are the same. ie offline at the same time and slow.
Re: Broadband dropping and very slow
24-05-2016 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How can I get a scan like was done today for 'atthebeach'
Re: Broadband dropping and very slow
24-05-2016 4:30 PM - edited 24-05-2016 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is going to get confusing having 2 sets of stats and images about different connections in the same thread, I'll ask the moderators to split this off.
Profile Info: WBC 160K - 288K Medium delay (INP 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 29.0 | 48.5 |
SNR Margin: | 5.9 | 5.6 |
Errored Seconds: | 3 | 0 |
HEC Errors: | 0 | |
Cell Count: | 17445 | 33199 |
Speed: | 972 | 288 |
Maximum Stable Rate (KBPS): | 2272 | Fault Threshold Rate (KBPS): | 1817 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 363 |
Indicative Line Quality: | G | Mean Time Between Errors Downstream (Seconds): | 86400 |
Your line has become banded meaning that it's restricting the speed to try and make sure it's stable, is there noise on the phone line? If so please use the link previously given to report this to us.
Re: Broadband dropping and very slow
24-05-2016 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you. But I can't get that link to work. Comes up with Bad Request.
Re: Broadband dropping and very slow
24-05-2016 4:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you. I'll do that.
Re: Broadband dropping and very slow
24-05-2016 10:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also have the same problem. Plus net only just managed to get my broadband active (2 weeks later than it should have been), and unreliable dropping, slow broadband. Even when it works "well" it is slower than the 8.5-19Mbps I was advised of when I signed up, but in any case that doesn't seem to last long before it drops. Customer services so far haven't managed very much except to tell me I should be happy with a "good" speed!
Re: Broadband dropping and very slow
25-05-2016 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry - searched and just found the split off discussion
https://community.plus.net/t5/Broadband/Broadband-dropping-and-very-slow/m-p/1337381#M305462
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband dropping and very slow