Random E-mail from PN regarding my speeds.
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Random E-mail from PN regarding my speeds.
20-11-2013 8:02 AM
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Quote When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 17Mbps
Current line speed: 78Mbps
You can keep a track of your line speed through our website:
My broadband/Fibre isn't even connected, in fact it should be connected up today. I am also curious as to why my estimated line speed is 17Mbps when my actual speed when I signed up should be at least 75.0Mbps (which was given to me when I signed up)
Re: Random E-mail from PN regarding my speeds.
20-11-2013 8:56 AM
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Re: Random E-mail from PN regarding my speeds.
20-11-2013 10:00 AM
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It's a known problem, the estimate in the email doesn't allow for Fibre speeds, it just gives the estimated ADSL speed.
Quote I am also curious as to why my estimated line speed is 17Mbps
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Random E-mail from PN regarding my speeds.
20-11-2013 10:52 AM
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Quote from: MisterW It's a known problem, the estimate in the email doesn't allow for Fibre speeds, it just gives the estimated ADSL speed.
Quote I am also curious as to why my estimated line speed is 17Mbps
Yeah, I realised when I logged into the member centre it gives
Estimated speed 75Mbps
Actual speed 78Mbps
However my fibre line isn't active yet so I don't know why I got the E-mail anyway.
Re: Random E-mail from PN regarding my speeds.
20-11-2013 11:06 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Random E-mail from PN regarding my speeds.
20-11-2013 11:31 AM
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I shoulda thought of that.
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- Re: Random E-mail from PN regarding my speeds.