Random Disconnections

[#1]

No external work. everything was internal (master socket and my bedroom)
He did tests and everything looked okay. The line he said is fine now and independent from the phone line. (so nothing will disturb the line)
He told me not to turn off the openreach modem. And after he saw it downloading at 70Mbps he left.
I downloaded files and boy it was fast.
What do you think?

[#2]

Well, if you're saying that the Openreach Modem is losing sync, it's likely that there's an external fault on your lien somewhere. I'd be keen to arrange for a further visit to take another look but with a focus on the external side of things, if you'd be happy to do that?

[#3]

Would tomorrow morning be okay with you at all? If not I can do tomorrow afternoon if that's any better?

[#4]

Tomorrow Afternoon is perfect (getting a bit worried as you have gone offline) is the engineer still coming?

Also noticed just now, When someone tries to call my land line (the BT openreach modem DSL light disappears then tries to re-sync)

[#5]

Hi Chris
I think you might of missed my message so (I just called the customer service number and the person there has booked it for tomorrow afternoon)
Will keep you updated (from tomorrows visit)
Thanks
PlusnetWarrior

[#6]

Ah excellent - you can ignore my PM then
I look forward to hearing from you after the visit.

[#7]

Hi Chris
Well the BT openreach engineer has come and gone.
1. He replaced the main cable from the telegraph pole outside and to the master socket. He said it was old and faulty. He did not do any external work (at the BT Box) even though I asked to him to check it. He said there was no need.
2. Line was stable after his visit (no disconnections have occured) so far.
3. The speed was awsome (too good to belive) recieving speeds of max 75.02 Mbps

4. It all seemed stable and fast, but then the IP address changed early in the morning 11/17/2013 7:42 (please see the speedtest log below)
Since then the speed and ping are low again. No disconections were noticed.
Also the IP profile has changed from (16 Mbps-77.44 Mbps to 16 Mbps-68.69 Mbps)

So now im getting averages speeds of 27.00 Mbps

Any Ideas why when the IP address changed the speed went down? and is there any way to get my lovely 75.00 Mbps back?

PS: I did do the usal things (reset the modem etc) plugged directly into master socket. Made no difference.

Please Help meeeeeeeeeeeeeeeeeeee

Thanks
Plusnetwarrior


-----------------------------------------------------------------------------------
BT Speedchecker (this is after the BT openreach engineer left)

Download speedachieved during the test was - 75.15 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 16.12Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

-----------------------------------------------------------------------------------

BT Speedchecker (this was performed  at 9.35pm 11/17/2013 today)

Download speedachieved during the test was - 27.39 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-68.69 Mbps
Additional Information:
IP Profile for your line is - 68.69 Mbps
Upload speed achieved during the test was - 13.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

-----------------------------------------------------------------------------------

Log of Speeds from speedtest.net:

11/17/2013 9:10  PM GMT  46.208.99.143  27.44 Mb/s  16.38 Mb/s  22 ms  London
11/17/2013 7:16  PM GMT  87.113.71.208  27.37 Mb/s  16.80 Mb/s  23 ms  London
11/17/2013 5:56  PM GMT  87.113.71.208  27.39 Mb/s  16.39 Mb/s  22 ms  London
11/17/2013 4:47  PM GMT  87.113.71.208  27.33 Mb/s  16.42 Mb/s  22 ms  London
11/17/2013 3:56  PM GMT  87.113.71.208  27.31 Mb/s  15.92 Mb/s  22 ms  London
11/17/2013 3:41  PM GMT  87.113.71.208  27.33 Mb/s  16.76 Mb/s  22 ms  London
11/17/2013 3:25  PM GMT  87.114.106.27  27.21 Mb/s  15.87 Mb/s  25 ms  London
11/17/2013 3:17  PM GMT  87.112.23.117  27.36 Mb/s  16.64 Mb/s  22 ms  London
11/17/2013 8:05  AM GMT  87.112.23.117  27.31 Mb/s  16.60 Mb/s  23 ms  London
11/17/2013 8:02  AM GMT  87.112.23.117  27.31 Mb/s  18.81 Mb/s  21 ms  London
11/17/2013 7:42  AM GMT  87.112.43.156  27.33 Mb/s  16.27 Mb/s  22 ms  London <-- IP Address changes (ping & speed decreases)
11/17/2013 4:51  AM GMT  87.115.7.169    74.78 Mb/s  19.03 Mb/s  12 ms  London
11/17/2013 12:39 AM GMT  87.115.7.169    74.95 Mb/s  17.60 Mb/s  13 ms  London
11/16/2013 11:59 PM GMT  87.115.7.169    74.92 Mb/s  17.43 Mb/s  13 ms  London
11/16/2013 10:20 PM GMT  87.115.7.169    74.94 Mb/s  17.43 Mb/s  13 ms  London
11/16/2013 9:42  PM GMT  87.115.7.169    75.22 Mb/s  17.31 Mb/s  14 ms  London
11/16/2013 9:03  PM GMT  87.115.7.169    74.39 Mb/s  17.53 Mb/s  16 ms  London
11/16/2013 8:33  PM GMT  87.115.7.169    75.02 Mb/s  17.47 Mb/s  17 ms  London
11/16/2013 8:29  PM GMT  87.115.7.169    69.25 Mb/s  17.41 Mb/s  15 ms  London
11/16/2013 7:38  PM GMT  87.115.7.169    74.71 Mb/s  17.45 Mb/s  14 ms  London
11/16/2013 5:59  PM GMT  87.115.7.169    74.95 Mb/s  17.45 Mb/s  15 ms  London
11/16/2013 4:54  PM GMT  87.115.7.169    72.84 Mb/s  17.44 Mb/s  12 ms  London
11/16/2013 4:52  PM GMT  87.115.7.169    68.77 Mb/s  17.44 Mb/s  12 ms  London
11/16/2013 4:10  PM GMT  87.115.7.169    75.15 Mb/s  17.50 Mb/s  12 ms  London
11/16/2013 3:35  PM GMT  87.115.7.169    74.95 Mb/s  17.52 Mb/s  12 ms  London
11/16/2013 3:21  PM GMT  87.115.7.169    74.91 Mb/s  18.95 Mb/s  10 ms  London
11/16/2013 3:14  PM GMT  87.115.7.169    74.79 Mb/s  18.99 Mb/s  10 ms  London <-- BT Engineer Left with Good speed

[#8]

Have you checked here https://portal.plus.net/my.html?action=data_transfer_speed for current line speed

[#9]

Hi Oldjim
Just checked and the Current line speed is: 29 Mb

[#10]

Hi Chris
Just wondered if you have seen my post from yesterday
Thanks
PlusnetWarrior

[#11]

Try your connection again, I've just bumped your profile for you.