Raise IP profile
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- Re: Raise IP profile
Raise IP profile
06-08-2013 9:20 PM
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Was told my line can handle speeds of up to 18.5mb but according to BT this hasnt happened at my exchange yet sadly. (thought id better mention). Wont happen till 30 Nov. Anyhooooo can i have my line IP profile raised to 7.15 where it should be please? Many thanks as always from a long time, loyal customer.
Re: Raise IP profile
07-08-2013 11:55 AM
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I've just submitted an SNR reset request for you to allow the line to retrain, it should take effect this afternoon at some point - hope it gets you back up to the 7150 speeds you're after.
Re: Raise IP profile
07-08-2013 5:41 PM
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Re: Raise IP profile
08-08-2013 11:07 AM
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Re: Raise IP profile
08-08-2013 3:01 PM
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Added pic.
Re: Raise IP profile
08-08-2013 3:21 PM
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Re: Raise IP profile
08-08-2013 4:22 PM
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Quote from: Bitemeh1980 Hi there IP profile is still not raised as of 14:50, 8/8/13.
Quote from: Matt ... your sync rate is reporting as 7968 rather than 8128 hence the slower profile - is that the same sync speed as reported by your router?
Re: Raise IP profile
08-08-2013 10:19 PM
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So im asking nicely.....please can an employee find out why the drop all of a sudden and is there anyway of raising it again please? I would appreciate this very much. Its not a significant drop but when you have kids always online every little bit helps. Not that i need to explain anything, im a paying customer. Sorry for sounding ticked off. But after a week i expected a little bit of info.
Many thanks as always.
dick:quote
Re: Raise IP profile
09-08-2013 9:56 AM
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Either way though we need to know what sync speed your router is actually reporting before we can look into anything.
So, please can you post the sync speed as reported by your router?
Re: Raise IP profile
09-08-2013 2:05 PM
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Uptime: 1 day, 17:17:57
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,064
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 13.5
Line Attenuation (Up/Down) [dB]: 7.5 / 12.0
SN Margin (Up/Down) [dB]: 29.0 / 6.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 69
HEC Errors (Up/Down): 0 / 46
Re: Raise IP profile
09-08-2013 2:51 PM
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Yeah it's the downstream sync rate that's caused the profile drop. It'd need to be at 8128 in order to get the 7150 profile, it's at 7000 because your sync speed is slightly below that at 8064.
Getting down to why that's happened, it pretty much has to be down to a change in the line conditions. Not sure whether that'll be at your premises or outside, but if you've not made any changes in your premises it could well be outside.
To confirm though, please test the connection with the router in the master socket (or even better, the test socket behind the master socket front plate) with all other phones etc unplugged from the line and see if the sync speed does go back up to 8128 - fingers crossed it does.
Re: Raise IP profile
09-08-2013 6:26 PM
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Thanks
Re: Raise IP profile
12-08-2013 10:26 AM
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