Radius Log Request
Loop loss : 34db
SNR margin : 3.8 UP | 6.3 DOWN
Sync : 804 UP | 11936 DOWN
Indicative Line Quality : R
Mean Time Between Errors Downstream (Seconds) : 229
DLM Profile : 10566
With the attenuation at 34 you may be able to get a little more out of the downstream, but it really wouldn't be much. I'd normally say around 12Mb/s for that figure which you're very very close to.
Thanks Chris. See I'm still getting the odd disconnection, but without comparing those to profile updates &c, much better 
If I can hold on to what I've got (for the next three weeks until I go away, at least), I'll be relatively happy.
If I can hold on to what I've got (for the next three weeks until I go away, at least), I'll be relatively happy.
Kevin - had a PPP drop at 0236 this morning which did not complete properly and left me with a stale session. Spoke to another John at PN and got that sorted. During the conversation, I got cut off.
When he rang back, we discussed the disco, and John suggested that may indicate a filter problem, so I will be purchasing a couple of new ones. He also suggested trying another router, and is sending one out - unfortunately it's a 2704, but I can always try it and swap back.
at PN and got that sorted. During the conversation, I got cut off.When he rang back, we discussed the disco, and John suggested that may indicate a filter problem, so I will be purchasing a couple of new ones. He also suggested trying another router, and is sending one out - unfortunately it's a 2704, but I can always try it and swap back.
Morning AO
To answer your questions in order;
I actually received another 582n - even though PN don't have any more.
I have done no customisation - not that confident.
I do get the odd weird noise on calls - usually at the beginning, and then it seems to clear.
The Quiet Line Test is silent.
My master socket is an NTE5A, filters are as supplied by Plusnet.
I have a BT hard-wired extension in the bedroom, into which is plugged the modem.
Because of the phone/electrical wiring in this house, the phone base station is plugged into the master socket via an extension cable. It is physically impossible to plug direct into the master socket - phone socket/electrical point locations are incompatible.
From the above point - a question. Can I plug the phone base station into the upstairs socket? If that is possible, I could dispense with the lead from the master socket to the base station.
There have been no changes to the installation, and no new electrical/electronic equipment.
When I get your response to this post, I will re-evaluate the situation - I do not really want to make changes piece-meal,.
To answer your questions in order;
I actually received another 582n - even though PN don't have any more.
I have done no customisation - not that confident.
I do get the odd weird noise on calls - usually at the beginning, and then it seems to clear.
The Quiet Line Test is silent.
My master socket is an NTE5A, filters are as supplied by Plusnet.
I have a BT hard-wired extension in the bedroom, into which is plugged the modem.
Because of the phone/electrical wiring in this house, the phone base station is plugged into the master socket via an extension cable. It is physically impossible to plug direct into the master socket - phone socket/electrical point locations are incompatible.
From the above point - a question. Can I plug the phone base station into the upstairs socket? If that is possible, I could dispense with the lead from the master socket to the base station.
There have been no changes to the installation, and no new electrical/electronic equipment.
When I get your response to this post, I will re-evaluate the situation - I do not really want to make changes piece-meal,.
Umm. OK. For clarification, I take it that the NTE5a doesn't have one of the more recent Filtered plates fitted similar to this one - it's not a problem either way, it's just so we proceed in the right way. (They can be fitted on ADSL installations these days, but aren't a necessity by any means).
Is the filter for the phone base station plugged directly into the master socket, or is it at the end of the extension lead?
With the hard wired extension socket, do you know roughly when it was installed? Is the filter for the modem/router plugged directly into that socket?
I assume the socket looks like this, and the same size as a single electrical switch or socket.
As far as the noise at the start of some calls, is it something like a crackly, hissy or maybe squeaky type noise? This may be indicative of a bad connection somewhere, you need to keep an ear on it
As far as moving the base station, a possibility, but I don't want you to rush into making any changes as this may alter the situation (and might possibly introduce a different set of problems) so depending on the clarification and answers to the questions, I'll suggest the next step as there will be a couple more checks to make.
Is the filter for the phone base station plugged directly into the master socket, or is it at the end of the extension lead?
With the hard wired extension socket, do you know roughly when it was installed? Is the filter for the modem/router plugged directly into that socket?
I assume the socket looks like this, and the same size as a single electrical switch or socket.
As far as the noise at the start of some calls, is it something like a crackly, hissy or maybe squeaky type noise? This may be indicative of a bad connection somewhere, you need to keep an ear on it
As far as moving the base station, a possibility, but I don't want you to rush into making any changes as this may alter the situation (and might possibly introduce a different set of problems) so depending on the clarification and answers to the questions, I'll suggest the next step as there will be a couple more checks to make.
HI AO
No - Just a single socket.
Phone filter is plugged direct into the master socket.
Extension socket was installed at the same time as the house was wired for phones (mid/late 70s at a wild guess). We needed it on age-related safety grounds for my grandfather, and I'm guessing it is wired from the back of the master socket. Incidentally, the NTE5 was installed 12/18 months ago when I had an unresolved stability problem - engineer said 'that way, I can report a fault with the socket & you can avoid call-out charge )
Thats the socket.
The noise at the start is 'crackly' , usually upsets the SNR until it clears, but not enough to cause a disconnection.
If/when I move the base station, I will probably change the filter(s) and substitute the 2nd 582n. Don't want to disturb a currently stable setup.
Thanks for your interest. I may not answer that quickly due to life being a bit hectic.
No - Just a single socket.
Phone filter is plugged direct into the master socket.
Extension socket was installed at the same time as the house was wired for phones (mid/late 70s at a wild guess). We needed it on age-related safety grounds for my grandfather, and I'm guessing it is wired from the back of the master socket. Incidentally, the NTE5 was installed 12/18 months ago when I had an unresolved stability problem - engineer said 'that way, I can report a fault with the socket & you can avoid call-out charge
)Thats the socket.
The noise at the start is 'crackly' , usually upsets the SNR until it clears, but not enough to cause a disconnection.
If/when I move the base station, I will probably change the filter(s) and substitute the 2nd 582n. Don't want to disturb a currently stable setup.
Thanks for your interest. I may not answer that quickly due to life being a bit hectic.
Ha, tell me about hectic
OK, that crackly noise, especially if you've noticed it upsetting the SNRM is likely a bad joint somewhere which could be the cause of some or all of the disconnects. As it's obviously intermittent, these things can be a swine to find, so we'll leave that to one side for now. Just keep a note of how often you hear it happening - eg. with every call or whatever!
The way you have things plugged in is fine. All we have to do is establish the standard of wiring, and in particular if a bell-wire is connected. Bell wires are not needed in Broadband situations, filters generate a local one for any phones that need them.
So when it is convenient to you, noting your comment about not disturbing a stable connection, if you use the following methodology and do it in daylight hours, it shouldn't give you any problems and allow to to reconnect with a similar speed.
A graceful disconnect is always the way to go (even when you want just a resync) as it minimises the chance of upsetting the DLM.
So you log into the TG582n, in the Internet box, click Disconnect to drop the PPP Internet session (this is not the sync), wait about a minute and then power down the Modem/Router. After about another minute you can unplug it from the line (if required). Whatever action you are doing, stay offline for at least 10 minutes. At the point that you re-connect and power up, you may need to Login to the Modem/Router and click Connect to establish a new PPP session. (Don't do this method more than 5 times in an hour, then leave it for the rest of the day).
Whilst you are disconnected and off-line, remove the extension socket from it's box to look at the back of the socket. As it's an extension socket, you should not see a capacitor, resistor or surge arrestor as shown here. Look at the wiring colours and which terminal numbers they are connected to. Hopefully you will see a Blue with white trace connected to 2 & a White with blue trace connected to 5. There may well be an Orange with white trace connected to 3 and it's mate on 4. If so gently pull the wire vertically out of terminal 3 and it's mate on 4 (note do this even if the colours aren't the same) BUT do NOT disturb the wires on 2 & 5. (There may be wires on 1 & 6 apart from saying what colour they are, you can ignore them). Refit the socket.
At the master socket, first remove the lower front plate from the socket being careful not to disturb the wires connected to it. You should find the same colour wires as at the extension socket, but again if there are wires connected to 3 & 4 remove them by pulling them vertically out of the terminal, taking care not to disturb 2 & 5. Gently twist the removed wires together and tuck back out of the way so they can't touch the front plate when it's refitted.
Should you be unlucky to pull a wire out of 2 or 5 at either socket, do not try to push it back in with a screwdriver or similar directly in the jaws of the terminal. Push it down either side of the terminal jaws, a pair of tweezers may be more convenient, but you can push a bit at a time each side with a suitable instrument (unless of course you have an IDC tool!). The terminal itself is an Insulation Displacement Connector and the jaws cut through the insulation and grip on the wire. If the jaws are widened you get a bad connection.
Finally, check the BT incoming cable is a recent standard by removing the backplate from the box. Hopefully you'll find an Orange wire and a White wire connected to the 2 terminals A & B. The cable should have a heavy black sheath.
It's possible you'll find wires of a similar colour to the internal wiring instead if there is some external connector box somewhere.
Refit everything. Before connecting the modem/router and powering it up, plug the filters in and out of the sockets a few times and connecting leads in and out of the filters a few times, also the one on the back of the modem/router. This will hopefully remove any oxidation on the contacts that might give a bad connection internally..
Once done, plug the phone in first and check there is no noise on the line. If you hear any, dial 17070 select ring back option 1,and let it ring until it stops. Check again the line is noise free, if so connect and the power up the modem/router. Login and check the full DSL stats (copy and paste them in a post). Link in my sig will take you direct to the stats page (via login) if you want to use it.
I'll expect your reply when it arrives and the outcome of any checks as and when.
OK, that crackly noise, especially if you've noticed it upsetting the SNRM is likely a bad joint somewhere which could be the cause of some or all of the disconnects. As it's obviously intermittent, these things can be a swine to find, so we'll leave that to one side for now. Just keep a note of how often you hear it happening - eg. with every call or whatever!
The way you have things plugged in is fine. All we have to do is establish the standard of wiring, and in particular if a bell-wire is connected. Bell wires are not needed in Broadband situations, filters generate a local one for any phones that need them.
So when it is convenient to you, noting your comment about not disturbing a stable connection, if you use the following methodology and do it in daylight hours, it shouldn't give you any problems and allow to to reconnect with a similar speed.
A graceful disconnect is always the way to go (even when you want just a resync) as it minimises the chance of upsetting the DLM.
So you log into the TG582n, in the Internet box, click Disconnect to drop the PPP Internet session (this is not the sync), wait about a minute and then power down the Modem/Router. After about another minute you can unplug it from the line (if required). Whatever action you are doing, stay offline for at least 10 minutes. At the point that you re-connect and power up, you may need to Login to the Modem/Router and click Connect to establish a new PPP session. (Don't do this method more than 5 times in an hour, then leave it for the rest of the day).
Whilst you are disconnected and off-line, remove the extension socket from it's box to look at the back of the socket. As it's an extension socket, you should not see a capacitor, resistor or surge arrestor as shown here. Look at the wiring colours and which terminal numbers they are connected to. Hopefully you will see a Blue with white trace connected to 2 & a White with blue trace connected to 5. There may well be an Orange with white trace connected to 3 and it's mate on 4. If so gently pull the wire vertically out of terminal 3 and it's mate on 4 (note do this even if the colours aren't the same) BUT do NOT disturb the wires on 2 & 5. (There may be wires on 1 & 6 apart from saying what colour they are, you can ignore them). Refit the socket.
At the master socket, first remove the lower front plate from the socket being careful not to disturb the wires connected to it. You should find the same colour wires as at the extension socket, but again if there are wires connected to 3 & 4 remove them by pulling them vertically out of the terminal, taking care not to disturb 2 & 5. Gently twist the removed wires together and tuck back out of the way so they can't touch the front plate when it's refitted.
Should you be unlucky to pull a wire out of 2 or 5 at either socket, do not try to push it back in with a screwdriver or similar directly in the jaws of the terminal. Push it down either side of the terminal jaws, a pair of tweezers may be more convenient, but you can push a bit at a time each side with a suitable instrument (unless of course you have an IDC tool!). The terminal itself is an Insulation Displacement Connector and the jaws cut through the insulation and grip on the wire. If the jaws are widened you get a bad connection.
Finally, check the BT incoming cable is a recent standard by removing the backplate from the box. Hopefully you'll find an Orange wire and a White wire connected to the 2 terminals A & B. The cable should have a heavy black sheath.
It's possible you'll find wires of a similar colour to the internal wiring instead if there is some external connector box somewhere.
Refit everything. Before connecting the modem/router and powering it up, plug the filters in and out of the sockets a few times and connecting leads in and out of the filters a few times, also the one on the back of the modem/router. This will hopefully remove any oxidation on the contacts that might give a bad connection internally..
Once done, plug the phone in first and check there is no noise on the line. If you hear any, dial 17070 select ring back option 1,and let it ring until it stops. Check again the line is noise free, if so connect and the power up the modem/router. Login and check the full DSL stats (copy and paste them in a post). Link in my sig will take you direct to the stats page (via login) if you want to use it.
I'll expect your reply when it arrives and the outcome of any checks as and when.
OK - I'll leave it.