RING Video door bell goes offline overnight

thecrock · ‎31-10-2022

I have recently upgraded my broadband with plusnet and now my RING Video door bell goes offline overnight a couple of times a week. Can anyone help with this problem?

Baldrick1 · ‎30-06-2016

@thecrock Welcome to the Community Forums

The first thing to determine is whether this is a network or wireless problem. Do you know if the lights on your hub are changing when the camera goes off line?

Does it go off line at any other time? Does other devices keep working when it's off line?

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thecrock · ‎31-10-2022

I don't know about the hub as I'm asleep in bed. However I have a lodger who comes home late and goes out early and some of his movements are now not recorded at the front door. I recently upgraded my broadband and the problems have started since then. It doesn't appear to go offline at any other times.

nitram · ‎04-08-2012

If you log into the hub what's the network uptime?

Townman · ‎22-08-2007

Upgraded from what to what? What got changed?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

thecrock · ‎31-10-2022

UPDATE.....phone line is unobtainable and checks being carried out