| Quote from: Jovetic |
| as i can see my exchange is in the red. |
This is highly likely to be the root cause of the problem.
Upgrading to an IPStream Max product *may* help, as you *may* be moved onto a different backhaul, or at least moved onto a differently contended backhaul.
However, it might not make any difference either.
Unfortunately, as your exchange is
red, BT will not allow any open broadband faults either.
You could raise a ticket and ask Plusnet whether they have any information regarding your exchange, although I would surmise that the only information that they have would be available at the
exchange checker.
Failing that, you may be able to elicit a response from BT direct (although apparently it's more easier to wade through treacle wearing a full gorilla suit with a pony upon your back).
Lastly, I would suggest that you wait it out. Plusnet are usually very good at keeping you informed so as they find out more information they are likely to pass it onto you.
B.
