Quidco £70 Cash Back
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- Quidco £70 Cash Back
Quidco £70 Cash Back
Quidco £70 Cash Back
18-01-2013 12:51 PM
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When I signed up, I took advantage of the £70 cash back offer being offered by Plusnet for new unlimited fibre sign ups with home phone.
This doesn't appear to have 'tracked' with Quidco.
Quidco suggested I start manual cash back claim procedure with Plusnet via their site.
In doing so, the form asked me for:
Username:
Account Number:
Assuming username is that I login to my Plusnet Members' area, but where is my account number? Whenever I see account, it lists my username instead, not a number.
Thank you.
Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
18-01-2013 1:14 PM
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You are right, your username IS the account identifier!! Although your phone number may also uniquely identify you...
If it helps I ended up quoting the invoice number of the up-front payment I made plus the service id which is quoted on that invoice. Look at View Transactions under Account Details (you need the More.. link when you click on My Account in the Member Centre).
Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
18-01-2013 1:50 PM
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Unfortunately, Quidco says I need to provide: "You will need to provide your 7 digit account number." as well as my username. Won't let me input another number I don't think, such as invoice or service of the initial transaction.
Anyone from Plusnet tell me where to find it?
Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
18-01-2013 1:53 PM
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I've just sent this to you in a PM.
Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
18-01-2013 2:01 PM
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Quick and Helpful as always.

Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
19-01-2013 7:43 PM
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Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
20-01-2013 1:24 PM
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Quote from: bluefish2303 So was it the service id (although mine has a leading zero making it 8 digits) or was it something else?
Correct. Service ID without the 0.

Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
21-01-2013 3:10 PM
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I guess I will wait a few days and then do the manual form.

Re: Quidco £70 Cash Back
Re: Quidco £70 Cash Back
09-02-2013 11:40 AM
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The incentive for switching was when the Quidco cashback offer went from £38 to £70 so I signed up on 1 Jan 2013. However, the cashback was tracked at only £38 and has been paid at only £38. I've had to raise a claim for the missing £32. Quidco say they made Plusnet aware of the wrong amount tracking and expected the £70 to be confirmed when the purchase was confirmed.
What I'd like to know - are the Plusnet team aware of this (potentially reputation damaging) issue and is it being resolved with Quidco or is the cashback handled by an intermediary? Maybe Quidco have received the full cashback but because it tracked at less then only the lower amount has been paid? It would be useful to know that Plusnet are on top of this.
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