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Quickstep? Slow slow - occasionally quick - slow
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Quickstep? Slow slow - occasionally quick - slow
06-03-2013 8:21 PM
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Am on a premium phone line service and the OX15 Bloxham exchange is supposed to give me 18MBs and should apparently not suffer slowdown at any time of day.
The reality is I'm unable to update websites as the speed is often slow slow I lose the link - and my amendments.
I have a state of the art dual band Netgear router which WAS working at OK speeds and still is for internal networking.
Now I feel lucky if I exceed 2MB in the evening. Just tested on the BT spoeedchecker:
Download 2.3
Upload 0.8
Latency 169
I'm paying £17.99 /month for a £3.99 service!
It's a hassle moving but it's getting to be even more of a hassle staying!
The reality is I'm unable to update websites as the speed is often slow slow I lose the link - and my amendments.
I have a state of the art dual band Netgear router which WAS working at OK speeds and still is for internal networking.
Now I feel lucky if I exceed 2MB in the evening. Just tested on the BT spoeedchecker:
Download 2.3
Upload 0.8
Latency 169
I'm paying £17.99 /month for a £3.99 service!
It's a hassle moving but it's getting to be even more of a hassle staying!
Message 1 of 5
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Re: Quickstep? Slow slow - occasionally quick - slow
06-03-2013 8:28 PM
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If it's just affecting your throughput and latency during evening peak hours, there is a fault affecting many Plusnet customers. Not sure if you are aware of it. More details:
http://community.plus.net/forum/index.php/topic,111170.0.html
and
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
http://community.plus.net/forum/index.php/topic,111170.0.html
and
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
Message 2 of 5
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Re: Quickstep? Slow slow - occasionally quick - slow
06-03-2013 8:46 PM
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Hi there,
Since you posted have your speeds improved?
Since you posted have your speeds improved?
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Re: Quickstep? Slow slow - occasionally quick - slow
06-03-2013 8:59 PM
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jkgplus - Welcome to the forum and sorry to hear about the problem. I'm trying to track down the cause of the problem that's affecting some of our customers so want to try and understand if the problem you're seeing is related or whether it's something different? Do you know when the problem started and if it happens every evening? Are you speeds normal outside of the evening or slow all the time? If you disconnect/reconnect or reboot your router does the problem go away (at least temporarily)?
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Enterprise Architect - Network & OSS
Plusnet Technology
Message 4 of 5
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Re: Quickstep? Slow slow - occasionally quick - slow
07-03-2013 11:31 PM
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No its's not just the evenings it's been all day that I've been taking an hour to do what should take me 10 minutes waiting for data transfer.
I have tried rebooting the router to little effect. I am on a fixed IP address 80.229.162.125
Here's results from a few occasions tonight.
Download upload latency
1.96 1.58 1,87
0.67 0.64 0.76
0.62 0.63 92.6
1.28 0.62 93.5
I really am going to have to swap provider if this doesn't improve. People expect me to update websites for them in minutes but it's taking me hours and I'm losing work in the process.
Not a happy bunny!
I have tried rebooting the router to little effect. I am on a fixed IP address 80.229.162.125
Here's results from a few occasions tonight.
Download upload latency
1.96 1.58 1,87
0.67 0.64 0.76
0.62 0.63 92.6
1.28 0.62 93.5
I really am going to have to swap provider if this doesn't improve. People expect me to update websites for them in minutes but it's taking me hours and I'm losing work in the process.
Not a happy bunny!
Message 5 of 5
(392 Views)
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- Plusnet Community
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- Broadband
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- Quickstep? Slow slow - occasionally quick - slo...