Quick question on new Fibre install

[#1]

Just a question....not a moan. I just got fibre installed and although my upload speed is around 14mb faster, the download speed remains the same. Info from my account reads...
Phone exchange:
    FRASERBURGH
Estimated line speed:
    76Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-18 16:08:33
Current line speed:
    12.6 Mb
When does the current line speed eventually catch up?

[#2]

This may just be the Plusnet system failing to catch up but you should run the BT speed test further diagnostics to check

[#3]

Will go do that now Jim

[#4]

Further diagnostic results:
Download speedachieved during the test was - 12.19 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 6.26Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#5]

I suggest phoning and asking for the Plusnet profile to be changed to match the IP profile

[#6]

Hi furrymunkey,
Let me know the outcome of yours, I got told that they can't do it..
Mine are not nearly as bad as your but I got;
Phone exchange:
GRAVESEND
Estimated line speed:
51Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-03 21:16:11
Current line speed:
38.6 Mb
When I posted on here saying about being on the wrong IP profile, they went on that I was Banded so that was the max speed I could get.
Hopefully you have more luck than me, but they won't touch mine apparently I am still under DLM.

[#7]

@RickK
Yours is completely different. The profile on our side it matching that from the DLM, it's the DLM that's banded you and therefore the speeds are lower.
For furrymonkey, it's a simple matter that our profile hasn't flipped to the fibre speed yet. I'm going to do that now.
@furrymonkey
Can you log in to the router and disconnect/reconnect. You should see the higher speeds.

[#8]

Will keep you up to date Rick 
My info has been updated..
Phone exchange:
    FRASERBURGH
Estimated line speed:
    76Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-18 16:08:33
Current line speed:
    77.4 Mb
Still no change on speedtest so I will give it a wee while and phone them. Will post results if anything changes.

[#9]

have you done a disconnect/reconnect on the router

[#10]

logged into router, disconnect/reconnect...

Still on the slow side but I'm assuming it will increase gradually?

[#11]

Thanks for the quick profile change Chris

[#12]

Is that wireless or wired? If it's wireless can you try a wired test to see how that goes?

[#13]

My bad...was on wireless....wired test results were very erratic so run about 4 or 5 times to get an average....

[#14]

@furrymunkey - Seems like you have a nice downstream now!
@Chris - I know I kind off hijacked the thread, but thank you for your response! So once the DLM period has passed can I complain? As Adam tried to explain the whole banding thing, but I still don't understand.
I have had no line issues since I am with you guys, and I don't particularly want to hack the OR Modem to see the stats as to when the DLM would be lifted?

[#15]

NOT impressed. BT Speedtester, further testing....
Download speedachieved during the test was - 34.57 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps