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Quick question about phone/broadband problems

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Quick question about phone/broadband problems

This is a bit of an odd one.
I have just started a fault report and as part of that I tried a different phone (didn't solve it) so now comes the odd bit
I disconnected the phone from the filter and connected the original DECT phone but I didn't have a dial tone and the broadband dropped.
Plugged the other phone back in - dial tone OK - replaced it with the DCT phone and dial tone back again
Note that the DECT phone is connected via a BT Response 75 Answerphone
Any suggestions as I don't think I disturbed the connection of the filter to the test socket (it is a dangly filter)
A further question related to the fault report.
Previously on completing the report there was an email advising that tests were being carried out - this time there wasn't and checking there is an open ticket advising that it has been forwarded to the correct team. Does this mean that the immediate automated tests aren't done now
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,482
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Registered: 27-04-2007

Re: Quick question about phone/broadband problems

Hi Jim,
To my knowledge DECT phones, especially older ones (not really assuming if yours is or not) operate over fairly high frequencies for the wireless connection to the base station and that can overlap into some of the ADSL frequencies and cause drop outs like that.
I could be wrong but just a suggestion as I've seen that happen in the past.
Adam
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 Adam Walker
 Plusnet Help Team
Community Veteran
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Registered: 31-08-2007

Re: Quick question about phone/broadband problems

DECT phones do not operate over frequencies used by ADSL. Older Analogue cordless phones do operate on frequencies used by ADSL2+ so there are potential interference problems in that case. This situation is much more likely to be a combination of plugging in a phone which probably has it's own internal 'ring' capacitor, this will cause a slight surge as the capacitor is charged by the line DC voltage plus the the fact that there is a fault on the line.
I see you've had no response on the point about whether immediate automated tests are carried out.
I assume your fault is now fixed Jim, as this is a couple of weeks ago?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Quick question about phone/broadband problems

Hopefully - but still monitoring