Quick Stats Request
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Quick Stats Request
11-08-2014 10:56 AM
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I was wondering if I could get a screen grab of my current line stats (sync speed / snr etc) and a radius graph for the past few days so I can compare before and after the boost engineer visit tomorrow please
Thanks in advance
Mark
Re: Quick Stats Request
11-08-2014 11:08 AM
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The modem stats you can obtain yourself from the router user interface.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Quick Stats Request
11-08-2014 11:09 AM
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Re: Quick Stats Request
11-08-2014 2:28 PM
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<img src="http://community.plus.net/visualradius/generated/image14077636816516.png"/>
Re: Quick Stats Request
11-08-2014 3:17 PM
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Re: Quick Stats Request
12-08-2014 10:26 AM
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I thought the point in getting a boost engineer rather than a normal fault? one was because there was no fault but the speeds are low. He didn't even bother checking any of the cabling from the house to the cab, I was under the impression that this is what a boost engineer is meant to do? Plusnet asked this on the ticket in the engineer notes but it looks like he's decided to completely ignore it.
Basically no further forward what's the next step? How can we get an engineer out to actually check / replace the cabling? The last engineer mentioned there's something causing it on the d-side somewhere but a boost engineer would need to be booked to check it.
EDIT: Just to add, the engineer also told us that if we downgraded to the up to 40Mbps option we'd only get 20Mbps, which didn't strike me with confidence regarding anything else he was saying...
Re: Quick Stats Request
12-08-2014 11:51 AM
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Re: Quick Stats Request
12-08-2014 11:56 AM
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We'll have to wait to get the engineer notes back to see what he has concluded on the visit so you should see an update on the support ticket once that's been received and reviewed.
As the moving to the 40/20 service we offer, the engineer is incorrect. you would remain on the provisioned 80/20 but just have a cap applied on the download at 40mbps and have a change in price so no need to worry about this option
Re: Quick Stats Request
12-08-2014 11:58 AM
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If we cant get OR to actually do what they've been asked I might have to just downgrade to that package but time will tell I guess!
Re: Quick Stats Request
12-08-2014 4:32 PM
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Re: Quick Stats Request
12-08-2014 4:36 PM
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Re: Quick Stats Request
12-08-2014 4:37 PM
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Re: Quick Stats Request
13-08-2014 8:41 AM
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Re: Quick Stats Request
13-08-2014 11:44 AM
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We've received the notes, however these do look like standard SFI checks were carried out from what I can see.
I'll do my best to get our faults team to pick this up again for you ASAP.
Re: Quick Stats Request
13-08-2014 11:49 AM
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