Question on 2704N Statistics
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Question on 2704N Statistics
01-11-2015 12:32 PM
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Quick question if anyone happens to know. Is there a figure anywhere in the 2704N statistics that tells me how long the DSL session has been up?
On the Helpdesk page there's an Uptime figure, which I had been assuming refers purely to the time the router's been powered on. However it currently shows 5 days, meaning a reboot or power cycle mid day Tuesday which I'm pretty sure was not the case. On the other hand, at some time during Tuesday our synch rate changed to the figure that it's showed ever since.
Thanks, Tony S
Re: Question on 2704N Statistics
01-11-2015 10:34 PM
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If you login using http://192.168.1.254/expert_user.html - the Uptime on the >Device Info (Summary) page is the Power On Uptime.
>Device Info >Statistics >xDSL is where you'll find detailed stats but no specific DSL uptime.
Re: Question on 2704N Statistics
02-11-2015 2:24 PM
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I also found a hopeful looking parameter "Showtime Start (Seconds)", on the device info page. Next time I'm unplugging anything I'll see if that appears to be what I think, looking at the current figure it doesn't quite add up as it would suggest a DSL reconnection on Thur. I would have expect to see at least a small change in synch speed if that had happened, but I guess you never know.
Re: Question on 2704N Statistics
02-11-2015 2:51 PM
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Re: Question on 2704N Statistics
02-11-2015 7:05 PM
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Re: Question on 2704N Statistics
02-11-2015 7:17 PM
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Re: Question on 2704N Statistics
02-11-2015 7:21 PM
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Re: Question on 2704N Statistics
03-11-2015 9:57 AM
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1. Main helpdesk.html page: Uptime - time since last PPP session reconnect
2. expert_user.html page - Device Info: Uptime - time since last re-boot of router
3. expert_user.html page - Device Info: Showtime - time since the xDSL statistics page was last reset. This would normally coincide with the time from a re-boot unless the stats are reset manually.
I've managed to figure this out as I check my stats daily and reset the xDSL stats page so my router is showing three different times! Time since last re-boot (2), time since last session reconnect (1) and time since I last reset the stats (3).
(By the way, I reset the stats page so I can user the DLM checker on the Kitz site to check the line quality - I've got a very noisy line and I keep a record of each days figures just in case!)
Hope this might be of some help Definitely agree that the 2704n firmware is yuck.
Re: Question on 2704N Statistics
03-11-2015 10:32 AM
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Welcome to the forum btw, I see no-one did that one your previous posts.
Re: Question on 2704N Statistics
03-11-2015 10:44 AM
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Re: Question on 2704N Statistics
03-11-2015 11:01 AM
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I am reasonably sure the DSL hasn't retrained since last Tuesday, because normally any disconnect/reconnect gives a slight change in speed and I've not seen any such change. Also the SNRM is pretty low now, so I'd expect a reconnection to be slower.
Re: Question on 2704N Statistics
03-11-2015 11:43 AM
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Quote from: aesmith I am reasonably sure the DSL hasn't retrained since last Tuesday, because normally any disconnect/reconnect gives a slight change in speed and I've not seen any such change. Also the SNRM is pretty low now, so I'd expect a reconnection to be slower.
Both points are quite correct.
The reason for my question in reply #6 was that such a speed change would have resulted in a profile change on 20CN, and that would normally cause a PPP drop when your Current Line speed updates.
When you say the SNRM is pretty low now - how low? Certainly on 20CN you want to try and avoid a resync if the SNRM is much below 6.3.
Re: Question on 2704N Statistics
03-11-2015 1:14 PM
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Was 3.7 before all this router swapping business
Dropped to 3.0 when router was swapped last Monday
Rest to 4.2 around mid day last Tuesday
Reported as 4.2 in the ticket at 12:00 on Thurday (Connection Profile (WP):Generic Speed 4200 No Time Out).
However when I look at the Member Centre current line speed it now says 3.5.
I wasn't aware that a profile change caused a PPP reset, and it doesn't appear that the last change has done so. Actually I had been wondering before I saw you post about whether I needed to do a PPP disconnect/reconnect to bring the profile into effect. The line does currently behave as if it's shaped to 3.0 with speed tests returning around 2.8 or 2.9.
Noise margin is currently 4.2dB down.
For background, I have a long standing fault under investigation, the fault being episodes of very high latency. Plusnet keeps putting that fault back on hold pending concerns about the local loop, so I'm keen to show that the DSL line is staying up and stable so they don't get distracted from the real issue.
Re: Question on 2704N Statistics
03-11-2015 2:47 PM
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Of course I'm assuming you are on a 20CN connection because of the 448 upstream rather that just being set on ADSL1 on 21CN, and when you say "Reset to 4.2" around midday last Tuesday, was that an SNR Reset done by Plusnet?
It shouldn't do any harm to log into the 2704n and click Disconnect to drop the PPP session, wait about 30 seconds and the click Connect, but check which Gateway you are on before and after. Frequently, unless the PPP has dropped, you don't pick up the new profile.
You might want to keep a note of the Gateways you are on with regard to the latency problem just in case you see a pattern.
The other thing worth mentioning is that inexperienced/badly trained agents make an assumption that when they check the Radius logs (even post a Vis Radius on your ticket) that the PPP drops are always caused by DSL drops, which may not be the case if you've been hopping Gateways.
Re: Question on 2704N Statistics
03-11-2015 3:46 PM
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Quote from: Anotherone Hmm, why anyone with any knowledge about ADSL would assume the local loop has anything to do with latency, unless of course your noise margins were dropping so very low (I'm talking near 0dB) so the CRC rate goes through the roof, I don't know
That's the point I've been trying to get Plusnet to accept. At times they get near to doing so, but always have the get out of saying that "their suppliers" won't let them do this or that until the local loop is checked out.
Picking up your last point, even in that worst case with zillions of CRC errors, how much latency can actually be created in the DSL path? The examples I've shown Plusnet have always shown 100% success rate, ie no packets lost or retransmitted, but RTT of up to 2000ms or sometimes even more. I've been assuming that this sort of delay must be due to queuing or other traffic engineering matters, However I'm aware that there is some sort of retry or recovery at the ATM/DSL level. However I have trouble believing that any such mechanism can hold up a packet for hundreds of milliseconds. Normally at L2 you'd expect errored frames to be dropped and rely on the higher level protocols for recovery, but DSL seems to be a bit of a law to itself.
"Reset to 4.2" around midday last Tuesday" was an IP Profile change by Plusnet. It's just a coincidence that it's the same as the noise margin I saw just now. Target has remained as 6dB. Things got a bit mixed up last week as the Plusnet guy was actually looking at a different customer's line stats (and posted them into the ticket) So the change to 4.2meg might have been due to this other customer's stats which have a much higher synch rate but a lot of instability. That kind of makes sense because 4.2 is a bit high for our connection.
I have Openreach (or possibly SFI) on Thursday so I'm going to leave the link strictly as is until then. You're correct it's 20CN.
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