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Question : New Fibre Install - what's the engineer for?

redlegoman
Newbie
Posts: 3
Registered: 20-11-2008

Question : New Fibre Install - what's the engineer for?

Just a quick question. I've ordered an upgrade from ADSL2+ to Fibre, and the engineer is coming on Friday to "install" it. What is the engineer actually going to do other than deliver and plug in the supplied router?
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Question : New Fibre Install - what's the engineer for?

They'll do some work at the cab/exchange and then change your faceplate over to a filtered fibre socket along with installing the modem.
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 Chris Parr
 Plusnet Staff
redlegoman
Newbie
Posts: 3
Registered: 20-11-2008

Re: Question : New Fibre Install - what's the engineer for?

Righto. And if I've already changed my faceplate, which I did a few years ago in order to eek out a few more K from my ADSL?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Question : New Fibre Install - what's the engineer for?

The engineer will still require access to the property to install the modem and test your connection.
If you've ordered a router from Plusnet then this should arrive a couple days prior to the installation date.