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Question #86288339

Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Question #86288339

Hi,
I suffered a loss of connectivity yesterday afternoon which I reported by phone. David was most helpful, did some fault finding & raised the above question with your faults team.
Overnight I suffered a further short interruption at about 01.00 which has resulted in a major speed drop. I've added a note to the question but I don't know how to add the graphs which I include below. Would you, dear, helpful PN staff member please do it on my behalf?  Roll eyes



3 REPLIES
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: Question #86288339

Just post the following to the ticket - you can't post the actual images.
http://www.speedtest.net/my-result/3529769921
http://www.thinkbroadband.com/ping/share/8d9d8beed255d5dfa9b4b0debf1eb075-29-05-2014.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,236
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Question #86288339

Thanks jelv, I've done that. I've just read Chris's excellent article about DLM. Am I correct in assuming that I've had a DLM adjustment because of yesterday's problems?
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: Question #86288339

That's highly likely.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)