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Question #86288339
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- Re: Question #86288339
Question #86288339
29-05-2014 8:50 AM
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Hi,
I suffered a loss of connectivity yesterday afternoon which I reported by phone. David was most helpful, did some fault finding & raised the above question with your faults team.
Overnight I suffered a further short interruption at about 01.00 which has resulted in a major speed drop. I've added a note to the question but I don't know how to add the graphs which I include below. Would you, dear, helpful PN staff member please do it on my behalf?
I suffered a loss of connectivity yesterday afternoon which I reported by phone. David was most helpful, did some fault finding & raised the above question with your faults team.
Overnight I suffered a further short interruption at about 01.00 which has resulted in a major speed drop. I've added a note to the question but I don't know how to add the graphs which I include below. Would you, dear, helpful PN staff member please do it on my behalf?
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Re: Question #86288339
29-05-2014 9:04 AM
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Just post the following to the ticket - you can't post the actual images.
http://www.speedtest.net/my-result/3529769921
http://www.thinkbroadband.com/ping/share/8d9d8beed255d5dfa9b4b0debf1eb075-29-05-2014.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Question #86288339
29-05-2014 9:24 AM
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Thanks jelv, I've done that. I've just read Chris's excellent article about DLM. Am I correct in assuming that I've had a DLM adjustment because of yesterday's problems?
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Re: Question #86288339
29-05-2014 10:56 AM
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That's highly likely.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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