Question #85864399
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Re: Question #85864399
14-06-2014 11:32 AM
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Re: Question #85864399
16-06-2014 1:38 PM
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The instructions on the page that Oldjim provided explain how to run a Wireshark capture but once you've done this you will need to upload this on a separate ticket on your account. I've checked your account today and there haven't been any captures uploaded on your account.
When you get back off holiday can you please run the captures again and upload them on a ticket and we can make sure our Networks team look into these for you?
Re: Question #85864399
21-06-2014 12:52 PM
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Do not need this when I have just returned from holiday
Re: Question #85864399
23-06-2014 9:07 AM
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Re: Question #85864399
23-06-2014 9:18 AM
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Our Ticket Team will respond to you as quickly as they can and we'll get those captures looked at.
Re: Question #85864399
23-06-2014 6:12 PM
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Re: Question #85864399
25-06-2014 11:45 AM
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Re: Question #85864399
25-06-2014 12:16 PM
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I've reset your SNR down to 6db as requested.
Re: Question #85864399
25-06-2014 8:31 PM
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Dear Mr Sullivan, Thank you for getting back to us. I am forwarding this ticket to our faults team who will investigate this for you. Please bear with us whilst we look into this further. Kind regards, A
I am sat here in disbelief that it has taken this long to receive a reply, but to be told to "bear with us" is the final straw.
I have been "bearing" with you on and off since October and have just about had enough
Re: Question #85864399
26-06-2014 10:05 AM
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Some queries take longer than others to investigate. I appreciate you're frustrated, but please give our Networks Team a little more time to investigate this issue further.
Re: Question #85864399
26-06-2014 10:12 AM
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However, as this has been ongoing on and off since October, I think I have given enough time already. I am not sure how much more I can take before asking for my MAC code.
This would be inconvenient as we have phone with you as well.
It also appears you are the best when doing comparisons, so it could be out of the frying pan.
Re: Question #85864399
26-06-2014 10:38 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Question #85864399
26-06-2014 10:56 AM
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Re: Question #85864399
26-06-2014 4:54 PM
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This could possibly explain why I am lucky if I see an up speed over 12.5Mbps.
Would be nice to know why though (poor BTOR infrastructure?).
Re: Question #85864399
26-06-2014 4:59 PM
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