Question #85864399

[#1]

It doesn't sound like he was a SFI engineer. Plusnet need to clarify this.
I had a SFI last week and he was here at least an hour on two occasions during the day.

[#2]

He just checked my speeds at the pc then looked the main socket over and checked line quality and speed from there.  He said they were ok for the profile I was on and it was what everyone else was getting. At no time did he do anything that Chris has posted in one of his replies. I would really like the line running at the best speed it can support, not just what Plusnet/BTO deem I should be grateful for.

[#3]

Extremely disappointed with Plusnet      if this is the best I am going to get with these stats.
DSL
Line Status:Connected
DSL Up Time:0 day(s) 00:11
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/I/J/L/M
                              Upstream Downstream
Current Rate (Kbps) 1112               16883
Max Rate (Kbps)         1379                 18048
SNR Margin (dB)           7.4                             6
Line Attenuation (dB)   7.1                             11

[#4]

Did you reboot your router?

[#5]

Did when the engineer told me to.  Don't like doing it too often case it causes DLM to kick in  
Have just rebooted and there is little improvement

[#6]

What do you mean when the engineer told you to?

[#7]

When the engineer was there he got me to reboot the router once he had done all his tests and adjusted the profile. Haven't touched it since.

[#8]

I was looking at what you posted above:
DSL Up Time:0 day(s) 00:11
That shows the ADSL line has only been up for 11 minutes (or seconds).

[#9]

Ah yes  That is something peculiar with this router since I upgraded the firmware. The actual up time is shown under System Up Time.

[#10]

Speed on its way back down again? Upstream SNR has jumped back up to over 11.
System Up Time:2 day(s) 00:42:52
DSL
Line Status:Connected
DSL Up Time:0 day(s) 00:04
DSL Modulation Type:ADSL_2plus
Annex Type:Annex A/I/J/L/M
                                Upstream Downstream
Current Rate (Kbps)     1008               17181
Max Rate (Kbps)             1258               18340
SNR Margin (dB)               11.3                   6
Line Attenuation (dB)         7.1                 11