Question #83490538

[#1]

Any chance of an update on this please?

[#2]

Hey Fru,
Sorry for the delay. I've given the Faults Team Leaders a nudge to get this picked up today for you. Sorry for the wait.

[#3]

I've updated your ticket and I'm just waiting for engineer availability to get this booked in for you. I'll update you as soon as I have this.

[#4]

An engineer appointment is booked for this Friday 4th between 1pm - 6pm.
I've just updated your ticket too.

[#5]

Thank you Chris

[#6]

Chris,  according to the ticket the appointment has been booked for AM. I did request PM.
Can you clarify please?

[#7]

Yep it is PM, so 1-6.

[#8]

Thank you