Question #78089694 No response

[#1]

this was raised on the 3rd and no response yet and it was in Broadband Troubleshooter

[#2]

All traffic  All day  Line speed does that answer the contact bracking if speed goes alot down then it says and paying for ????

[#3]

Hi,
I've checked over your connection and can't see any issues. Your download speed and profile look ok.
Downstream Speed 66.7 Mbps
Upstream Speed 20.0 Mbps
Profile Name 40M-80M Downstream, Interleaving Low - 10M-20M Upstream, Interleaving On
Are you connecting over a wireless or wired connection?

[#4]

wired connection 1.0Gbps with a bt home hub 4

[#5]

I think the speeds that you're referring to could be your Local Area Connection. This is the speed between your Laptop/PC and your Homehub 4.

[#6]

yes it is Local Area Connection that speed i am trying to find out why my ping is 25 now then before it was 17 do i have a DLM on the line?
this is what bt site checker i can get
79.9Mb*
Download speed
20Mb*
Upload speed
by entering my phone number

[#7]

Your ping increase could be due to something external, it'd be impossible to know what though.
The speeds you're getting look pretty good and I wouldn't worry too much by an increase of 8ms in your ping, it wont affect anything you do on the Internet.
All Fibre circuits have DLM on them, this cannot be removed.

[#8]

can it be the modem whats going i had the same one for 3 years
i have  BT Openreach Modem Router FTTC VDSL Hawaeii HG612 thats 3 years old one

[#9]

Hi,
Your speeds have decreased because the DLM has determined it needs to decrease your speeds to improve the stability of your line.  You are currently on a 64400 profile on our side, which we changed you to this morning after BT informed us of a profile change on their side.  This is slightly under your estimate of 68Mbps. 
It's probably nothing do to with your modem, more likely to be weather related, or perhaps some crosstalk from additional people getting fibre installed from your cab.

[#10]

it was windy last night and all day i think that did it
http://www.speedtest.net/result/1902292967.png that was the speed when i was with them for 3 years like that
when do you think the DLM will kick in again to test high speeds again?

[#11]

now i have a disconnect problems now

[#12]

I see you have an engineer visit booked to investigate the problems you've been seeing. Let us know how this goes and if you're still seeing issues after they've been.