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Question #70287400

legobunny71
Newbie
Posts: 3
Registered: 06-06-2013

Question #70287400

My connection speed has reached an all-time low.  I asked a question to the support team on Sunday and have had no reply.
I have recently done a BT performance test and it shows my IP profile at a miserable 0.25 Mbps.
What is going on with my connection?  I even bought a brand new Netgear N300 router and plugged it in with a new filter straight into the house's main socket.
The BT wholesale says I should be getting way more download speed than I'm getting.
Any help would be greatly appreciated.
Thanks!
5 REPLIES
Moderator
Moderator
Posts: 18,006
Thanks: 1,448
Fixes: 154
Registered: 11-01-2008

Re: Question #70287400

if you could post the details that are requested in here http://community.plus.net/forum/index.php/topic,96155.0.html it would give people something to go on Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

legobunny71
Newbie
Posts: 3
Registered: 06-06-2013

Re: Question #70287400

The line speed seems to have been put back up - after a few disconnections. Thanks!
I hope it stays at this speed.
Anyway - here are the stats that I found on the router (as of now):
   
Link rate down 13235 Kbps/  up 448 Kbps
Line Attn  down 26.0 dB /  up 14.7 dB
Noise margin  down 6.1 dB /  up 21.9 dB

Will the same problem happen again with those stats?
Superuser
Superuser
Posts: 11,079
Thanks: 2,428
Fixes: 22
Registered: 22-08-2007

Re: Question #70287400

Hi,
It all depends on what caused the problem.
A bad line joint can cause connectivity issues to come and go.  Did you follow all of the advice on the link above?  Is your phone line noisy as your synch speed looks a little low for your lines attenuation.
For the moment you will just need to keep monitoring it.  Make a note of the weather conditions when the synch rate slow.  If it keeps dropping, raise a bb fault ticket... You will need to ave gone through all of he self help checks frost.
Hth
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Question #70287400

Hi legobunny71, welcome to the forum.
Your connection should be doing even better than those stats, so it light of the disconnects there could well be a fault. Have you had any response on the ticket?
Are you currently plugged into the Test Socket? This assumes you have this Master Socket like the one on the left?  Do you have any extension phone sockets, and are you using/have you been using any plug-in extension leads?
Also, can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Question #70287400

Hi legobunny71,
I can see that our faults team managed to tweak a few things on your line to get your speeds back to an acceptable range. We have located a possible fault which may result in your speeds dropping again, so we;ve raised this with our suppliers to get this rectified.
We'll keep you updated on ticket 70287400 that you raised.