Question #34324366 whats going on
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Question #34324366 whats going on
07-09-2010 11:38 AM
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Can someone please tell me whats taking so long. I've called a few times regarding the banded profile and no one can give me a real answer. When i opened the fault the speed had gone down from around 3.5mb to 1152k. The line and connection have been fixed now but the adsl speed is now sitting at 576k with 448k upload. Can someone please look into this and get my line speed back up.
thanks defiant
Wednesday 1 Sep 2010
Dear Mr defiant,
As per our phone conversation earlier, the connection seems to have re-stabilised following the cable repairs that have been carried out. However it appears that your connection has had a banded profile applied to it which is restricting the connection speed between 288kbps and 576kbps. This should have been removed automatically when the connection had remained up for over 72 hours (as it did since then).
I will now broach this on a phone call with our suppliers and will keep you updated as to how this goes.
Kind regards,
Plus.net
Re: Question #34324366 whats going on
07-09-2010 12:53 PM
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I am looking into this for you and will update you just as soon as I know more.
Jojo
Re: Question #34324366 whats going on
07-09-2010 2:28 PM
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Right, what we've done is move you to our no DLM trial. This will take place in about an hour and will remove the banding on your line. Your sync rate will increase and you will notice the effects on your throughput within about 24 hours. So, hopefully you will see a much more improved performance.
Jojo
Re: Question #34324366 whats going on
07-09-2010 3:08 PM
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Re: Question #34324366 whats going on
07-09-2010 3:09 PM
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Jojo
Re: Question #34324366 whats going on
08-09-2010 2:30 AM
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Quote from: Joanne our no DLM trial.
There's a No DLM trial?
Where do i sign???
Edit: typo
Re: Question #34324366 whats going on
08-09-2010 11:20 AM
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firstly, you have a good profile and wouldn't be considered for this reason. It is a closed trial and is offered to customers at the moment as a last option when either the digital care or faults team, after lots of testing deem that the line would benefit from it....but thanks for asking
Jojo
Re: Question #34324366 whats going on
08-09-2010 12:41 PM
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2528/864 was yestardays sync and 3168/448 is todays
Cheers Defiant
Re: Question #34324366 whats going on
08-09-2010 1:08 PM
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We can request for the upstream to be lifted and the snr to be fixed but unless you are uploading and specifically need more on the upstream then I wouldn't do it because it will decrease your downstream rate.
Jojo
Re: Question #34324366 whats going on
08-09-2010 1:23 PM
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Thanks Defiant
Re: Question #34324366 whats going on
08-09-2010 2:06 PM
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we can set the upstream to 6db and upcap it and have 6db dow. Do you want interleaving on or off?
Jojo
Re: Question #34324366 whats going on
08-09-2010 3:05 PM
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Cheers Defiant
Re: Question #34324366 whats going on
08-09-2010 3:30 PM
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I'll request that to be done for you.
Jojo
Re: Question #34324366 whats going on
08-09-2010 3:43 PM
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All of your requirements have been set including uncapping the upstream, but we were not able to remove it from the ADSL2+ but this should not make any difference to your connection.
Jojo
Re: Question #34324366 whats going on
08-09-2010 4:42 PM
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Being on a fixed profile doesn't necessarily mean there's no variation in sync speed. My line gets much noisier at night, so if a resync happens during the night the sync comes back at a lower speed. This happened last night. For the past month my line had been continuously up at sync speeds of 8056 / 808 (my downstream attenuation is 39, my wiring is OK but not ideal, so this is about right). Last night at around 3am there was a resync and the line came back at something like 7231 / 800. When I noticed this morning I forced another resync and I'm now running at 8279 / 800. (From experience, I know this is a bit too fast to last another month).
Unfortunately, when the speed dropped overnight, so did my BT IP profile, now down from 7000 to 6000. It will now take several days to come back up again, assuming my sync speed doesn't drop again in the meantime. I'm really happy to be on the 'no DLM' fixed profile, but I'd be even happier if the IP profile could track my sync speed a bit faster when it goes up.
Graham
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