Question #144501718 DO NOT CLOSE

[#1]

Hello,

Please can a member of Plusnet staff prevent the question #144501718 from closing. The fault is not resolved and despite my message written against the question stating this a script has auto run and decided to automatically close the question. Please stop this from happening and put the question with my latest comments back to the fault investigation team.

Kind regards,

purenirvana

[#2]

This question has now been put back to the faults team. [CSA Removed] on chat has kicked it back to them for me.

Moderator's note by Dick (Strat) CSA name removed to private staff area as per Forum rules

[#3]

Hi there @purenirvana I've looked into your account and I can see that your ticket is still open. Our suppliers just advised us that they closed the fault via their systems but your ticket remained unchanged.

I've now taken a look into this for you and I am sorry for the poor response you've received. I'd like to offer you another engineer to investigate this. Once you reply to the ticket please let me know on here and I can get it booked in for you.